Job Description

Provides expert level technical assistance in support and preparation of desktop supported applications

and hardware. Requires extensive knowledge of and experience with desktop technology including, but

not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems,

desktop printer support, iPhones, other supported wireless devices and peripherals. This role receives

support issues via phone, email and a ticketing system and is responsible for assisting the end user or

escalating the issue to the networking team. Has 4-7 years of experience in Desktop Support. Familiar

with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan

and accomplish goals. A certain degree of creativity and latitude is required.

Duties and responsibilities

1. Provide end user support to Milwaukee Mitchell Airport Administration staff.

2. Manages airport administration desktop, laptop and tablets including the in-vehicle equipment.

4. Manage help desk system (monitor for and respond to help desk tickets as they are submitted by end

users.)

5. Troubleshooting LAN / WAN connectivity issues.

6. Support and administration of VOIP and cellular telephones.

8. Support of cloud based and on-premise line of business applications.

9. Develop training material and conduct end user training.

10. Hardware and software asset management.

11. Performs other duties as required or assigned.

Qualifications

1. At least five (5) years of full-time experience in an IT support related field.

2. Preference will be given to candidates with prior military or public safety experience.

3. Valid Wisconsin driver’s license.

4. Knowledge of and familiarity with supporting computers running Microsoft Windows in an Active

Directory domain environment.

5. Knowledge of and familiarity with identifying and troubleshooting network related issues.

6. Willingness and ability to learn new technologies and take on additional responsibilities as required by

the position.

Working conditions

This is an office-based job in a dynamic building but may also include working in industrial environments

such as mechanic’s garages as well as the outdoors. While performing the duties of this position, the

incumbent is required to: interact and communicate frequently with the public, other staff members,

and/or third parties transacting business with the Mitchell Airport.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. To perform the essential functions of the job, the

employee must be able to perform the following: Stooping, crouching, reaching, standing, walking,

pushing, pulling, lifting, grasping, talking, hearing/listening, seeing/observing, repetitive motions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. Light physical labor, including lifting objects up to 50 pounds.

Requirements

Top Required Skills:

At least five years of experience in the below:

- Full-time experience in an IT support related field

- Knowledge of and familiarity with supporting computers running Microsoft Windows in an Active Directory domain environment.

- Knowledge of and familiarity with identifying and troubleshooting network related issues

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