Job Description
Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship. POSITION SUMMARY: Responsible for collecting, analyzing, and interpreting data related to field service operations, identifying trends and issues, providing insights to improve efficiency, customer satisfaction, and overall service delivery by generating reports and recommendations based on findings, acting as a data-driven support system for field service teams.
PRIMARY RESPONSIBILITIES: - Data collection and analysis:
- Gathering data from various sources, including field service management systems, customer feedback, technician reports, and operational logs to identify patterns and trends. Identifying recurring issues or patterns in customer complaints, service call types, and technician performance to proactively address problems.
- Performance monitoring:
- Tracking key performance indicators (KPIs), including service call completion rates, first-time fix rates, response times, and customer satisfaction levels.
- Identifying areas for improvement:
- Analyzing data to pinpoint inefficiencies in scheduling, dispatching, technician performance, and service delivery processes. Evaluating customer feedback to identify areas for service improvement and customer satisfaction enhancements.
- Reporting and visualization:
- Creating detailed reports and dashboards to present findings to stakeholders, including management and field service teams, often using data visualization tools.
- Cost and process optimization:
- In coordination with finance and cross functional teams, analyzing labor costs, parts usage, and travel expenses to identify cost-saving opportunities. Proposing data-driven solutions to improve field service operations, including changes to scheduling algorithms, training programs, and workflow procedures.
- Capacity planning and collaboration with cross functional teams:
- Forecasting service demand requirements and ensuring an optimized service network are available to meet customer needs. Working closely with field service supervisors and managers to understand operational challenges and provide actionable insights.
REQUIREMENTS: - Preferred 2-year degree or formal training certification in business, data analytics, operations management, or a related field preferred.
- Minimum 2 years in data analysis role.
- Equivalent experience will be considered.
- Power BI, MS Office applications, SAP, CRM, and Maptitude.
SKILLS: - Strong analytical skills: Ability to interpret complex data sets and draw meaningful conclusions.
- Data visualization skills: Proficiency in using data visualization tools to present complex information effectively.
- Technical expertise: Understanding of field service management software and related technologies. Mapping and GIS software applications.
- Problem-solving skills: Identifying root causes of issues and developing practical solutions.
- Communication skills: Effective communication cross-functionally, both written and verbal, of data insights to both technical and non-technical audiences.
- Project management skills: Ability to prioritize tasks and manage multiple projects simultaneously.
REQUISITION ID: 344198
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It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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Job Tags
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