Job Description

Job Position: Call Center Agent Location: Los Angeles, CA Salary: $36,000 - $46,000 per year About Us: At Ideaboxpro, we are a leading provider of innovative technology solutions. We specialize in creating cutting-edge products that help businesses optimize their operations and reach new heights. With a dedicated team of professionals, we are committed to delivering exceptional customer service and creating value for our clients. Join our dynamic team and be part of our exciting growth! Job Description: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. The Call Center Agent will play a pivotal role in enhancing customer satisfaction and loyalty by providing exceptional service and support. In this fast-paced environment, the ideal candidate will be responsible for managing inbound and outbound calls, addressing customer inquiries, and resolving issues in a timely and professional manner. Responsibilities:

• Manage inbound and outbound calls in a professional manner
• Provide accurate information regarding products and services
• Address customer inquiries and resolve issues promptly
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure their issues have been resolved
• Collaborate with team members to enhance service offerings

Benefits:

• Competitive salary ($36,000 - $46,000 per year).
• Health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Professional development opportunities.
• Friendly and supportive work environment.
• Opportunities for career growth and advancement.

Skills:

• High school diploma or equivalent; associate degree preferred
• Proven experience in a customer service or call center role
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to think on your feet
• Empathy and active listening skills to better understand customer needs
• Proficient in using Microsoft Office Suite and call center software
• Ability to work flexible hours, including evenings and weekends

Job Type:

• Full-time
• Monday to Friday, 9:00 AM - 5:00 PM

How to Apply: If you're passionate about delivering outstanding customer service and want to be a part of a growing team, apply today! Please submit your resume and a cover letter detailing your experience and why you're the perfect fit for this role

Job Tags

Holiday work, Full time, Flexible hours, Afternoon shift, Monday to Friday,

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