Job Description

Job Ad: Call Center Agent - Seronda Network (Atlanta, GA) Job Title: Call Center Agent Company: Seronda Network Location: Atlanta, GA Salary: $35,000 - $55,000 Job Type: Full-Time About Us: Seronda Network is a forward-thinking company providing innovative networking and digital solutions for clients across diverse industries. We are dedicated to offering exceptional service and fostering strong relationships with our clients. As we continue to grow, we are looking for a Personal Assistant to join our team and support our executive staff in managing daily tasks and ensuring smooth operations. Job Description: We are is seeking a customer-focused and professional Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and assist clients with inquiries about our products and services. This role requires excellent communication skills, a positive attitude, and a commitment to delivering outstanding support. Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Make outbound calls to follow up with clients, gather feedback, or provide updates on services.
• Provide detailed information about the company’s offerings and assist customers in choosing the right solutions.
• Resolve customer concerns and complaints efficiently while maintaining a positive attitude.
• Document customer interactions and update records in the database accurately.
• Collaborate with other departments to ensure customer satisfaction and problem resolution.
• Meet performance metrics, including call handling time and customer satisfaction scores.

Skills Required:

• High school diploma or equivalent; additional training in customer service is a plus.
• Proven experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer needs.
• Ability to handle high call volumes while maintaining a professional demeanor.
• Familiarity with call center software and CRM tools is advantageous.

Benefits:

• Competitive salary ranging from $35,000 to $55,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

If you are an organized, motivated individual looking to support a dynamic executive team, apply now to become a valued member of Seronda Network as our Call Center Agent !

Job Tags

Holiday work, Full time,

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