Job Description

Join Our Team as a Call Center Agent at Think Tell Junction Think Tell Junction We are is hiring a dedicated and customer-focused Call Center Agent to join our team. This role involves handling customer inquiries, providing accurate information, and resolving issues efficiently. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and is passionate about delivering exceptional customer service. Responsibilities:

• Handle inbound and outbound calls to address customer inquiries, concerns, and requests.
• Provide accurate information about the company’s products and services.
• Resolve customer complaints and escalate issues to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Meet or exceed performance metrics, including call handling time and customer satisfaction ratings.
• Stay informed about company policies, updates, and procedures to provide consistent service.
• Collaborate with team members to ensure efficient call center operations.

Qualifications:

• High school diploma or equivalent; additional training in customer service is a plus.
• Excellent verbal communication and active listening skills.
• Proficiency in using call center software and basic computer applications (e.g., Microsoft Office).
• Ability to manage multiple tasks and remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Prior experience in a call center or customer service role is preferred but not required.

Benefits:

• Competitive hourly wage: $18.50 - $22.00 per hour.
• Opportunities for professional growth and development.
• Comprehensive benefits package including health insurance and retirement plans.
• Flexible work environment that supports a healthy work-life balance.

By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance. Schedule: Monday to Friday Work Location: In person at our office in New Orleans, LA. If you're ready to provide exceptional service and be part of a supportive team, apply today to join Think Tell Junction!

Job Tags

Hourly pay, Full time, Flexible hours, Monday to Friday,

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