Call Center Representative job at Think Tell Junction Dallas, TX, US

Job Description

Join Our Team as a Call Center Representative at Think Tell Junction Think Tell Junction We are seeking a dedicated and professional Call Center Representative to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service and support to our clients. As a Call Center Representative, you will handle incoming calls, respond to customer inquiries, and resolve any issues or concerns in a timely and efficient manner. Responsibilities:

Handle incoming customer calls and provide accurate information regarding products and services.
Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
Document customer interactions and maintain detailed records of conversations in the database.
Collaborate with team members and other departments to improve processes and customer satisfaction.
Follow up on customer interactions as necessary to ensure issues are fully resolved.
Upsell and cross-sell products and services based on customer needs and interests.

Qualifications:

Proven experience in a call center or customer service role is preferred.
Strong verbal communication and active listening skills.
Ability to handle high call volumes and remain calm under pressure.
Proficient in using computer systems and CRM software.
Excellent problem-solving skills and attention to detail.
Ability to work flexible hours, including evenings and weekends if required.

Benefits:

Competitive hourly wage: $22 - $29 per hour.
Opportunities for career growth and development.
Comprehensive benefits package, including health insurance and retirement plans.
Flexible work environment promoting a healthy work-life balance.

By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance. Schedule: Monday to Friday Work Location: In person at our office in Dallas, TX. If you are ready to dive into the world of production and work with a supportive team, apply today to join Think Tell Junction!

Job Tags

Hourly pay, Full time, Flexible hours, Afternoon shift, Monday to Friday,

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