Job Description

Date posted: 08.13.2025 Requisition Number: 2025-57398 Business unit: Sales and Marketing Location: Mililani Town, Hawaii Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time CCS126

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for target hourly earnings of $29.99/hour or $62,375 annually. Top performers can earn $81,000, plus incentives.  You may also qualify for free internet, TV and phone services (restrictions do apply).

The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new residential customers and solicit existing residential customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
• Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
• Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.
• Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
• Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.
• Acquires and demonstrates thorough knowledge of competitors’ pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promotes and communicates current marketing campaigns and promotions.
• Works with other departments to resolve customer issues, as necessary
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English at a very high level 
• Must have strong sales experience
• Able to work at any Spectrum location
• Proficient on the computer including a working knowledge of Windows and Word.
• Type 40 words per minute, use of telephone system, and ten-key adding machine.
• Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills
• Able to sell and handle all customer service inquiries through effective communication
• Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers
• Stable employment history

Required Education
High School diploma or equivalent

Required Related Work Experience and Number of Years
Minimum 3-6 months of either office, clerical, or customer service experience.

WORKING CONDITIONS

• Has extensive outside contact with customers and the public.
• Has no supervisory responsibilities.
• Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine.
• Sitting for long periods of time.
• Typing and reading on computer and data entry on ten-key
• May lift and carry converters (8 lbs.)
• Communicating by either e-mail, over the telephone, and/or in-person with customers.
• Extended use of telephone headset and earpiece.

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CCS126 2025-57398 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $37.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $12,625 .

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Work experience placement, Work at office, Local area, Visa sponsorship,

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