Job title | Care Coordinator |
Classification | Non-Exempt |
Reports to | Operations Manager |
We care about our customers. | We care about our employees. | We are transparent. |
We are collaborative. | We are flexible. | We are fair. |
Position Purpose & Focus
The Care Coordinator is responsible for reviewing and routing consult requests created by clients (the primary care provider) to the AristaMD specialist who will respond to the request. The Care Coordinator is responsible for ensuring all consult requests are complete and contain all required pieces of information. Additionally, the Care Coordinator responds to questions and other issues from AristaMD clients, internal AristaMD team members, and AMD specialists. The Consult Routing Specialist is responsible for ensuring that the contract Service Level Agreements (SLA) are met and escalating cases to management if processing is delayed.
Essential Duties & Responsibilities (Approximately 85% Administrative / 15% Phone-Based):
Qualifications | Competencies | Success Factors
Qualifications:
Skills & Competencies:
Success Factors:
Work Environment:
Note: Due to client contractual requirements, this position is only available to candidates residing within the continental United States. Territories and international locations are not eligible.
KPIs | Metrics
Working Conditions
Physical Requirements
While performing the duties of this job, the employee is regularly required …
0-24% | 25-49% | 50-74% | 75-100% | 0-24% | 25-49% | 50-74% | 75-100% | ||
Lifting/Carrying | Twisting/Turning | ||||||||
Under 10 lbs. | ☒ | ☐ | ☐ | ☐ | Reach over shoulder | ☒ | ☐ | ☐ | ☐ |
11-20 lbs. | ☒ | ☐ | ☐ | ☐ | Reach over head | ☒ | ☐ | ☐ | ☐ |
21-50 lbs. | ☒ | ☐ | ☐ | ☐ | Reach outward | ☐ | ☒ | ☐ | ☐ |
51-100 lbs. | ☒ | ☐ | ☐ | ☐ | Climb | ☒ | ☐ | ☐ | ☐ |
Over 100 lbs. | ☒ | ☐ | ☐ | ☐ | Crawl | ☒ | ☐ | ☐ | ☐ |
Kneel | ☒ | ☐ | ☐ | ☐ | |||||
Pushing/Pulling | Squat | ☒ | ☐ | ☐ | ☐ | ||||
Under 10 lbs. | ☒ | ☐ | ☐ | ☐ | Sit | ☐ | ☐ | ☐ | ☒ |
11-20 lbs. | ☒ | ☐ | ☐ | ☐ | Walk-Normal Surfaces | ☒ | ☐ | ☐ | ☐ |
21-50 lbs. | ☒ | ☐ | ☐ | ☐ | Walk-Uneven Surfaces | ☒ | ☐ | ☐ | ☐ |
51-100 lbs. | ☒ | ☐ | ☐ | ☐ | Walk-Slippery Surfaces | ☒ | ☐ | ☐ | ☐ |
Over 100 lbs. | ☒ | ☐ | ☐ | ☐ | Stand | ☒ | ☐ | ☐ | ☐ |
Bend | ☒ | ☐ | ☐ | ☐ | |||||
Driving | |||||||||
Automatic Trans | ☒ | ☐ | ☐ | ☐ | Other | ||||
Standard Trans | ☒ | ☐ | ☐ | ☐ | Keyboard/Ten Key | ☐ | ☐ | ☒ | ☐ |
Fingering (fine dexterity) | ☒ | ☐ | ☐ | ☐ | |||||
Handling (grasping, holding) | ☒ | ☐ | ☐ | ☐ |
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