Job Description
Are you a compassionate and dedicated individual looking for a fulfilling remote role where you can make a real difference? As a Patient Care Representative, you'll play a key role in guiding potential patients through their dental implant journey—from the first inquiry to setting up consultations. This is a fantastic opportunity to work from home while having a meaningful impact on the lives of those seeking improved dental health and confidence.
Why Join Us?
Remote Flexibility: Enjoy the convenience and balance of working from home while being part of a supportive team.
Career Growth: Take advantage of opportunities for professional development within a forward-thinking organization that's committed to advancing dental implant care.
Make a Difference: Help patients navigate their journey to better dental health, making a lasting impact on their lives.
Competitive Pay: Earn $30 to $45 per hour, with the potential for bonuses and over $70,000 in annual earnings.
Key Responsibilities:
Qualify Potential Patients: Engage with potential patients by asking insightful questions to assess if our dental implant solutions are the right fit for them.
Provide Compassionate Support: Offer empathetic, clear guidance to patients, easing any concerns they have and setting clear expectations for their treatment journey.
Manage Your Leads: Independently handle incoming leads from web inquiries and calls, ensuring follow-up and building lasting relationships with potential patients.
Meet Key Goals: Achieve Key Performance Indicators (KPIs) related to lead conversion and activity, working primarily with warm leads—no cold calling required!
CRM Management: Use CRM systems like Zoho CRM and Open Dental to track activities, document patient interactions, and streamline workflows.
Collaborate with Teams: Work closely with sales and marketing teams to ensure seamless communication and align patient needs and expectations.
Qualifications:
Experience: Previous customer service or sales experience, especially in the healthcare or dental industry, is a plus.
Communication Skills: Strong verbal and written communication skills are essential, with a focus on empathy and clarity.
Organizational Skills: Ability to handle multiple tasks efficiently, while working remotely.
Tech-Savvy: Comfortable using CRM systems (experience with Zoho CRM and Open Dental is a plus) and standard office software.
Team-Oriented: A collaborative mindset with the ability to work effectively with cross-functional teams.
What We Offer:
Equipment Provided: All necessary tools to set you up for success in your remote role.
Comprehensive Benefits: Medical, Dental, Life, Short-Term Disability, Vision, and Voluntary Benefits (Cancer, Accident, Critical Care, Long-Term Disability, Hospital Indemnity).
Paid Time Off: Vacation, sick time, and paid holidays.
Flexible Scheduling: Enjoy a balance between work and life with flexible hours.
Merit Bonuses: Opportunity for performance-based rewards.
Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identity or expression, age, disability, marital status, genetic information, or veteran status in accordance with applicable laws.
Employment Type: Full-Time
Salary: $ 30.00 45.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Work from home, Flexible hours,