Job Description

Title : Contact Solution Project Manager

Location : Atlanta, GA

Remote

Duration : 12 months

Interview : Either Webcam or In Person

Job Description:

Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables. Creates collaborative partnership with all internal and external team members to accomplish the deliverables.

State Agency: The Dept. of Early Care Learning: Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile.

• Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules.

• Proactively manage changes to project scope and requirements.

• Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts.

• Oversee stakeholder communication of progress, blockers, next steps.

• Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies.

• Develop and lead the project team to the delivery of successful project outcomes.

• Facilitates discussion and consensus among various project stakeholders.

• Agency Required Qualifications

Agency Required Qualifications: Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience; and the following:

• Strong understanding of software development methodologies (Agile, Waterfall, etc.)
• Experience measuring staff effort related to user stories and tasks surrounding testing, development, and any other part of a typical technical strategy or implementation project
• Experience project managing client contact solution projects
• knowledge and experience of integration methodologies and best practices
• Experience gathering and presenting information to various levels of stakeholders.
• Technical Competencies:

• Advanced skills in Excel and other Microsoft Office applications.
• Ability to communicate complex information in a clear and concise manner.
• Ability to organize and evaluate data to drive decision making.
• Demonstrated ability to form and maintain collaboration among partners.
• Excellent leadership and team management abilities
• Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to rapidly changing environment.
• Physical Position Requirements:

• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
• Full range of hand and finger motion for data entry purposes.

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