Tons of Phones is seeking a dedicated Customer Care Representative to join our team. In this role, you will provide exceptional support to customers via email and chat, ensuring their inquiries, issues, and concerns are handled promptly and professionally.
Key Responsibilities:
• Respond to customer inquiries via email and chat platforms in a timely and accurate manner.
• Resolve product or service issues by identifying the cause, explaining the best solution, and ensuring follow-up until resolution.
• Maintain a professional tone and demonstrate empathy in all customer interactions.
• Collaborate with other departments to address complex customer concerns.
• Update customer accounts and document interactions accurately in the CRM system.
• Stay up-to-date with product knowledge to provide accurate and relevant information to customers.
Qualifications:
• High school diploma or equivalent (required); college degree is a plus.
• Previous experience in customer service, preferably in email or chat support.
• Strong written communication skills with attention to grammar and clarity.
• Ability to multitask and handle a fast-paced work environment.
• Proficient in using customer support tools and CRM systems.
• Problem-solving skills and a customer-focused attitude.
Benefits:
• Competitive salary.
• Flexible remote work opportunities.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Professional development opportunities.
• Employee discounts on company products.
This position offers a unique opportunity to be a part of a growing team focused on delivering outstanding customer experiences. Join Tons of Phones and help us connect customers with solutions!
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, youll take on the important task of maintaining the cleanliness...
...equipment. Clean and maintain equipment and area. Hands on epoxy flooringwork and repairs, and othervarying concrete/trowel down... ...personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the...
...Universal Travel Concierge is looking for a highly skilled Executive Protection Agent to enhance our commitment to providing top-tier travel safety for our clientele. As an Executive Protection Agent, you will play a pivotal role in safeguarding high-profile individuals...
...Position Summary This Shelter Advocate position provides case management, counseling, supportive services, and advocacy to adults and... .... Qualifications: Proven track record of working with victims of domestic violence, their family, and the community preferred...
...Job Description The Manager, Social Media & Influencer Marketing is responsible for defining and implementing social/social influencer... ...improving the way we work to achieve goals and our social media impact; oversee the establishment of a social media learning and...