Customer Service Advisor Job at Jiffy Lube, Sacramento, CA

c2JJQVZvaEtRK2MrZ2ZvRnVnV0N4V0IyK2c9PQ==
  • Jiffy Lube
  • Sacramento, CA

Job Description

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction.

During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction.

This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Benefits:

  • Health Insurance

Physical Qualifications:

  • Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment.
  • Must be able to lift and move work-related items up to 50 pounds
  • Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to:

  • Providing Jiffy Lube Guests’ with exceptional and world class customer service
  • Understanding the full range of Jiffy Lube products and services
  • Accurately capturing guests’ product needs and providing updates throughout the process
  • Offering our guests options that are tailored specifically to their automotive needs
  • Giving impartial advice to ensure that our guests are aware of Manufacturer
  • time and mileage recommendations
  • Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Qualifications:

  • Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
  • Valid driver's license required.
  • Must successfully pass a background check.
  • Must possess the ability to effectively communicate in English, both verbally and in writing.

Business Model & Culture:

  • Fast-paced and team-oriented environment
  • World-class JLU training to meet all challenges
  • Customer-driven building strong relationships
  • Value teammates and recognize their contributions
  • Being inclusive and having equal access to opportunity

Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.
Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .

Job Tags

Full time, Part time,

Similar Jobs

Maryland Treatment Centers, Inc.

School Admin Assistant- Baltimore Job at Maryland Treatment Centers, Inc.

 ...and convention At least 3 years experience with customer service and interfacing with the public preferred Knowledge of the school system, nonpublic special education, and the IEP process is a major plus Good clerical organizational skills, calendar scheduling... 

Sapsol Technologies Inc

Entry Level SAP MM Consultant needed for Project implementation Job at Sapsol Technologies Inc

 ...Entry-Level SAP MM Consultant , Remote SAPSOL Technologies Inc. is actively seeking freshers who are passionate about SAP and eager...  ...success of the team Preferred Skills: - Familiarity with SAP software or relevant coursework in SAP MM. - Basic understanding of... 

Bristol Honda

Experience AUTOMOTIVE Finance Manager Job at Bristol Honda

Join the Winning Team at Bristol Honda - Now Hiring an Automotive Finance Manager! Are you a driven, detail-oriented professional with a passion for finance and the automotive industry? Do you thrive in a fast-paced, customer-focused environment? Bristol Honda is seeking... 

United States Postal Service (USPS)

(PSE) Mail Processing Clerk Job at United States Postal Service (USPS)

The PSE Sales & Services/Distribution Associate is responsible for providing customer service within the postal distribution network. This position involves handling sales and services tasks related to mail, delivering excellent customer service, and ensuring the smooth...

Peterson Technologies

Junior Software Engineer Job at Peterson Technologies

 ...expertise. Today, we provide leading-edge data, network security software, and expert guidance to reduce exposure to information theft...  ...active DoD Security Clearance Job Description: The Software Engineer develops, maintains, and enhances complex and diverse software...