Customer Service / Office Representative Job at Closets by Design Charlotte, Charlotte, NC

c2JvRFhveENST0U0aXY4QXNRV0p4V3AyL3c9PQ==
  • Closets by Design Charlotte
  • Charlotte, NC

Job Description

Customer Service/Office Representative Closets by Design is a nationally recognized leader in home organizing systems. Job Responsibilities: The position will provide excellent customer service for our customers that will include answering phones, scheduling appointments, and updates to client files. This is a busy home design office and attention to detail is an important part of this position. Specific Duties Include:

  • Answer customer inquiries on the telephone and by email.
  • Extensive problem-solving, order processing, and communication with customers as well as internal departments.
  • Schedule services and coordinate schedules with the Install Department
  • Update file with all customer interactions recording details of inquiries, complaints, or comments, as well as resolutions.
  • Follow up to ensure that appropriate changes were made to resolve customers' problems.
Job Requirements:
  • Computer proficiency, especially with Microsoft Office
  • Previous customer service experience in an office setting
  • Must have excellent interpersonal and communication skills (verbal/written).
  • Proper phone etiquette
  • Prior exposure to and use of Customer Relations Management Software
Previous customer service experience with a home improvement company is a Plus! Benefits:
  • A professional business casual work environment
  • 401(k) with a match
  • Your choice of 4 Health Insurance Plans
  • Additional Insurance options including Dental, Vision, Life, & Long-Term Care
  • Paid Holidays and PTO
  • Employee discount with various vendors through our partner program including cellphones
We are an equal opportunity employer

Job Tags

Holiday work, Full time, Casual work, Home office,

Similar Jobs

Katalyst Healthcares & Life Sciences

Scientist II - Immuno-oncology discovery Job at Katalyst Healthcares & Life Sciences

 ...Katalyst Healthcares & Life Sciences is hiring entry level candidates for several positions for contract research in Clinical trials...  ...Clinical Research field. We work with University hospitals, pharmaceutical companies and recruiting partners. Job Description... 

Ravella

Associate technical designer fashion Job at Ravella

 ...Ravella is a direct-to-consumer womens luxury fashion brand focused on timeless luxury essentials for the modern woman (shopravella....  ...Proven experience in a technical design role within the fashion industry (3-5 years). In-depth knowledge of textiles, garment construction... 

V R Della Infotech Inc

Registered Nurse - MedSurg Job at V R Della Infotech Inc

Must meet the 80 mile radius tule. Must submit profile with DL. Must have recent med surg exp. Must meet the 80 mile radius tule. Must submit profile with DL. Must have recent med surg exp.

Verizon

Business Intelligence Analyst Job at Verizon

 ...When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where...  ...reporting processes. You will be responsible for developing Business Intelligence solutions to support the Finance department and other... 

Michigan Medicine

Clinical Research Assistant Job at Michigan Medicine

 ...training upon hire. ~ A strong commitment to health equity. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to...