Customer Service Representative (Remote) Job at Royal Level Solutions, LLC, Jacksonville, FL

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  • Royal Level Solutions, LLC
  • Jacksonville, FL

Job Description

This is a remote position.

We are seeking motivated and customer-focused individuals to join our growing virtual call center team! As a Virtual Call Center Agent, you will work remotely to provide outstanding customer service and support for a variety of clients. This role is perfect for self-starters who thrive in a flexible, remote environment and want to build a career in customer service.

Responsibilities:

  • Provide exceptional customer service via phone, chat, or email to resolve inquiries and issues.
  • Handle incoming calls in a professional and courteous manner.
  • Troubleshoot and resolve customer concerns with a solutions-focused approach.
  • Accurately document customer interactions and follow up as needed.
  • Meet performance metrics, including call handling time and customer satisfaction.
  • Maintain a quiet, distraction-free workspace with reliable internet access.

Qualifications:

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to work independently and manage time effectively.
  • Previous customer service experience preferred but not required.


Requirements

  • Must have a computer (desktop or laptop) that meets platform requirements.
  • Reliable high-speed internet connection.
  • USB headset with a microphone for quality communication.
  • Must pass a background check.


Benefits

  • Flexible work hours – choose your own schedule.
  • Work from the comfort of your home.


Job Tags

Contract work, Flexible hours,

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