Customer Service Representative-Virtual - Remote Job at Get It - Executive, New York, NY

czdzQVg0eEpST00rZy93TnVnYUN5V3QxK2c9PQ==
  • Get It - Executive
  • New York, NY

Job Description

Remote Customer Service Representative (Healthcare Billing)

We are seeking a dedicated and compassionate Remote Customer Service Representative to join our team. In this role, you will play a vital part in helping patients manage their medical bills by providing excellent service and facilitating payment arrangements. You'll connect with patients over the phone in a fast-paced environment, working to resolve account balances and ensure they are able to make timely payments.

The ideal candidate will be comfortable using technology and easily adaptable to learning new systems and processes in a virtual work setting.

Key Responsibilities:
Provide exceptional service to patients, representing the needs and values of the organization
Initiate phone calls with patients to assist in the payment of medical bills
Communicate clearly, professionally, and empathetically with patients, ensuring they understand the payment process
Review patient accounts and document interactions thoroughly and accurately
Negotiate reasonable payment plans and amounts based on patient circumstances
Assist patients in setting up payments via check, credit card, or electronic transfer
Adhere to company policies and procedures to ensure compliance and a seamless experience for patients
Meet or exceed established performance goals and targets
Collaborate closely with team leads and management to resolve issues and ensure patient satisfaction
Perform any other duties as required by management to ensure the success of the team and patient satisfaction
Required Skills & Knowledge:
Strong focus on customer service and client satisfaction
Excellent communication skills, both verbal and written
Ability to maintain confidentiality and demonstrate integrity in all interactions
Team-oriented mindset, with the ability to collaborate effectively with others
Basic computer skills and the ability to learn new software systems quickly
Education & Experience:
Previous customer service experience preferred
Experience in medical billing or healthcare revenue cycle management is a plus
High school diploma or GED required
Some college coursework is preferred, but not mandatory
Employment Type: Contractor
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors,

Similar Jobs

New paradigm staffing

Remote Public Health Admin Support Job at New paradigm staffing

 ...Were seeking an organized Remote Public Health Admin Support Assistant to join New Paradigm Staffing, helping public health teams with administrative and documentation-based responsibilities. This role is ideal for someone interested in population health, community... 

Gardner Skelton

PARALEGAL Job at Gardner Skelton

 ...business litigation, construction litigation, corporate advice and counsel, tax law, healthcare law, and mediation. Our clients include Fortune 500 companies, small businesses, nonprofits, independent medical practices, executives, and more.We are committed to providing... 

The Enclave Of Newell Creek

Activities Assistant Job at The Enclave Of Newell Creek

 ...while personally thriving! Join Bridge Senior Living a certified Great Place to Work (2025-2026)! Now Hiring! Full-time Activities Assistant What you can expect as an Activities Assistant: ~$1,000 Employee Referral Bonus~ Tuition Reimbursement eligibility... 

Acloché Manufacturing

Warehouse and Production Associates - Packers, Machine Operators, Forklift Drivers in Kenton OH Job at Acloché Manufacturing

 ...Located in Kenton, OH Multiple positions available - packaging, machine operator and forklift. *1st and 3rd shift available* -12 hours shifts ***work 14 days a MONTH $$ Packaging - NO EXPERIENCE NECESSARY - WILL TRAIN: $19.45 hr. Load & pack products to be... 

Marshall Dennehey

Associate Attorney - 2-5 Yrs Experience - Professional Liability - Ft. Lauderdale, FL Job at Marshall Dennehey

 ...Marshall Dennehey, P.C., a leading Am Law 200 civil defense law firm with over sixty years of continued service to our corporate, insurance, and individual clients, is seeking a Professional Liability attorney for its Ft. Lauderdale office with two (2) to five (5) years...