Customer Service Representative-Virtual - Remote Job at Get It - Executive, New York, NY

czdzQVg0eEpST00rZy93TnVnYUN5V3QxK2c9PQ==
  • Get It - Executive
  • New York, NY

Job Description

Remote Customer Service Representative (Healthcare Billing)

We are seeking a dedicated and compassionate Remote Customer Service Representative to join our team. In this role, you will play a vital part in helping patients manage their medical bills by providing excellent service and facilitating payment arrangements. You'll connect with patients over the phone in a fast-paced environment, working to resolve account balances and ensure they are able to make timely payments.

The ideal candidate will be comfortable using technology and easily adaptable to learning new systems and processes in a virtual work setting.

Key Responsibilities:
Provide exceptional service to patients, representing the needs and values of the organization
Initiate phone calls with patients to assist in the payment of medical bills
Communicate clearly, professionally, and empathetically with patients, ensuring they understand the payment process
Review patient accounts and document interactions thoroughly and accurately
Negotiate reasonable payment plans and amounts based on patient circumstances
Assist patients in setting up payments via check, credit card, or electronic transfer
Adhere to company policies and procedures to ensure compliance and a seamless experience for patients
Meet or exceed established performance goals and targets
Collaborate closely with team leads and management to resolve issues and ensure patient satisfaction
Perform any other duties as required by management to ensure the success of the team and patient satisfaction
Required Skills & Knowledge:
Strong focus on customer service and client satisfaction
Excellent communication skills, both verbal and written
Ability to maintain confidentiality and demonstrate integrity in all interactions
Team-oriented mindset, with the ability to collaborate effectively with others
Basic computer skills and the ability to learn new software systems quickly
Education & Experience:
Previous customer service experience preferred
Experience in medical billing or healthcare revenue cycle management is a plus
High school diploma or GED required
Some college coursework is preferred, but not mandatory
Employment Type: Contractor
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors,

Similar Jobs

metropawlitan

Mid Day Dog Walker Job at metropawlitan

 ...join our quickly growing team. Do you enjoy spending time with dogs and cats? Have you ever had a yearn for a career in animal care?...  ...management. - Experience in pet care, including dog grooming, sitting, or veterinary technician roles is advantageous. -... 

Plymouth Harborside HealthCare

Activity Assistant Job at Plymouth Harborside HealthCare

 ...Job Overview Summary: Under the directionand supervisionof an Activity Director,the Activity Assistant is responsible for providinggroup and individual activities for the residents. The number one goal is to bring fulfillment and happiness by smiling and bringing... 

Under Armour

Motion Designer Job at Under Armour

 ...Career Site Here. Purpose of Role The Content Creator Motion Design and Editorial is a modern video editor who lives at the...  ...a project from start to finish to delivery. Designing motion graphics from scratch, editing, mixing sound and adding finishing touches... 

Everlight Solar

Electrical Assistant Job at Everlight Solar

 ...Everlight Solar is seeking a hardworking individual to fill the role of Electrical Assistant. We are looking for a dependable individual that is passionate about developing lifelong skills and is seeking an entry-level position into the solar industry. Everlight... 

University of Tampa

Educational Leadership Part-Time Instructor Pool 2025-2026 Job at University of Tampa

 ...Educational Leadership Part-Time Instructor Pool 2025-2026 R0009310 Tampa If you are a current University of Tampa student, please search for and apply to student jobs here via Workday. Job applications for current students will not be considered if submitted...