Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Analyst - DC Operations to join our team in QUINCY, Washington (US-WA), United States (US).

**This position is located at a 24/7/365 data center and will work 12-hour shifts with a rotating schedule - 3 shifts one week and 4 shifts the next week. Current position is for the day shift but night shift might be required in the future.

Job Responsibilities

The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics.

The candidate will be responsible for:  

• Management of work order queue
• Assigning technicians and scheduling shift activity  
• Training and mentoring technicians
• Communicating with peer lead technician from other shifts for operational handoffs
• Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling 
• Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
• Checking supplies in and out from inventory management system
• Keeping inventory current & accurate using DC Portal 
• Maintaining work area in a safe and orderly manner.  Tools and supplies are properly put away after every shift.
• Providing data center escorts as requested 
• Performing QA checks on work orders
• Performing backup tape operations and amber light tours

Basic Qualifications:

• Minimum 2 years experience installing rack mount devices
• Minimum 2 years OS installation (Windows & Linux) experience
• Minimum 2 years Device configuration experience
• Minimum 2 years Server hardware repair and troubleshooting
• Minimum 2 years Experience installing and removing fiber/copper patch cabling
• Minimum 2 years Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
• Minimum 2 years Experience testing cabling with test equipment
• Minimum 2 years Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
• Minimum 2 years Knowledge of cabling standards
• Minimum 2 years Experience using a DCIM tool
• Minimum 2 years Proficiency using Office 365 applications including Word & Excel

Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs

Desired Skills:

• Experience teaching technical skills in small group settings
• A+ certification
• Network + certification
• First-aid/CPR skills a plus
• OSHA 10 certified a plus

Minimum Educational Requirements:

• HS Diploma or GED with at least one of the following
  • 3-5 years IT Experience
  • 2 year IT certificate program
  • 2 year associates degree 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is between $66K and 69K. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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