Job Description

JOB STATEMENT

The Dental Concierge is a versatile role that serves as a cashier, receptionist, and interviewer. As the first point of contact for patients at the clinic, this position represents the face and voice of the organization.

JOB FUNCTIONS

• Welcomes and greets patients and visitors. Determines the nature of the visit, and directs them to their destination.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Schedules new and follow-up appointments.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Verifies insurance coverage and collects co-payments and fees.
• Reviews with patients their account balances.
• Facilitates patient flow by maintaining accurate records of patients' arrival, timely registration, and check-out.
• Maintains accurate and constant communication with the back-office by informing them of patients' delays, etc.
• Helps resolve basic customer complaints or concerns.
• Has basic knowledge of patients' eligibility requirements for the Sliding Fee Scale and other State Benefits.
• Prepares daily encounters and cash collection reports, bank deposit, etc.
• Transmits information/documents to patients using computer, mail, scanners, fax machines, etc.
• Maintains confidentiality of medical, personal and financial information.
• Cleans and maintains equipment and work area neat to ensure proper functioning and safe working conditions.
• Performs other tasks as required by supervisor.

MINIMUM QUALIFICATIONS

• Education:  
  • Minimum High School Diploma or equivalent
• Specialized Training/Certifications:  
  • None
• Experience:  
  • 0-3 yrs Customer Service, Office or Patient Centered experience, Dental office is a plus
• Knowledge:  
  • Fluent in Spanish, a plus .
• Skills:
  • Basic Computer Literacy
  • Data entry (10-key touch).
  • Basic office software (excel, word).
  • Customer Oriented
  • Effective Communication
• Abilities:
  • Must be able to speak, read, write, and comprehend the English language.
  • Ability to sit for majority of the shift.
  • Must be able to bend or stoop.
  • Must be able to lift 20lbs. unassisted
  • Must have good vision (e.g. near acuity and depth perception)
• Other:
  • Must be able to periodically work on Saturdays.
  • May require some local travel between different clinic locations.
  • Must be able to maintain required immunizations as required by the organization.
  • Must be able to maintain required immunizations as required by the organization.

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