Job Description

Position Summary : 

The Director of the Business Officer oversees and provides leadership to the business office / patient accounts team.  The Director of the Business Offices ensures all deadlines are met.  This position interfaces with third party payers and patients / quarantors as necessary.  The Director of the Business Office monitors billing codes for accuracy, collaborates with Utilization Managements Director, Medical Records Director, Admissions Director, and Clinical Leadership to minimize bad debt and increase net revenue. 

Key Responsibilities:

Supervises all Patient Account Representatives in all facets of handling patients’ accounts

Maintains Net A/R Days at 65 or less

Controls Bad Debt expenses to 3.0% or less of net revenue

Advices CFO and CEO of financial concerns involving patients

Prepare month end accounts receivable reports

Negotiates one-time contracts

Processes contractual allowances

Maintain Midas for Denial Tracking

Provides input to strategic decisions that affect the patient accounts and revenue

Develops and manages operational initiatives with measurable outcomes

Directs the departmental quality improvement efforts to achieve optimal productivity, operational effectiveness, efficiency and satisfaction of internal and external customers. External customers include patients, referring providers, physicians and third-party payers

Skills, Knowledge, and Abilities:

• Effective verbal and written communication skills.
• Excellent interpersonal skills to include the ability to negotiate and resolve conflicts
• Analytical ability to refine and improve existing operations and processes
• Ability to maintain composure while working in high-pressure situations
• Maintain commitment to quality and excellence
• Ability to interpret, evaluate and communicate policies and procedures as they relate to hospital operations, and State, Federal and local requirements
• Knowledge of word processing and LOTUS
• Strong leadership, organizational, supervisory and administrative skills
• Ability to maintain confidentiality

Education: 

• Bachelor degree from an accredited college or university in Business, Healthcare Administration, or related major required.
• Master’s degree in Business, Healthcare Administration, or related major preferred.

Licensure Certification:

N/A

Experience:

• Three years experience supervising in hospital billing, patient accounting, or similar office setting required
• Experience supervising in healthcare revenue cycle field preferred

Physical Requirements:

• Requires prolonged sitting and repetitive use of hands for typing, writing and calculating.
• Requires constant use of computer terminal and telephone 80% to 90% of the time.
• Hearing and vision sufficient.
• Emotional stability to perform essential functions.
• Ability to lift 25 pounds.
• Ability to work under stress.

• Ability to maintain confidentiality.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

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