Job Description

About the Role 

We’re looking for a Director of Product Management to lead the charge of product innovation and strategy. You’ll set the vision, define the roadmap, and guide cross-functional teams in bringing new, AI-powered solutions to market. This role blends strategic leadership with hands-on execution—perfect for a product leader who thrives at the intersection of technology, customer insights, and business growth.  

Why You’ll Love It Here 

• You’ll be the face of the product in the market, shaping deals and shaping the roadmap. 

• You’ll work hand-in-hand with leadership in both Sales and Product. 

• Every day will be different—and every day you’ll have a chance to make a direct impact on our growth. 

• We value speed, creativity, and collaboration over bureaucracy. 

SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.  

 
We offer our talent 

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge. 

• Values driven culture where we connect, collaborate & co-create. 

• Remote first company (fully remote) 

• Unlimited PTO   

• Tech provided 

Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. 

What You’ll Do 

• Own the vision, strategy, and roadmap for SMG’s core and emerging product lines. 

• Partner with Design + Engineering in Product Trios to deliver high-impact features and solutions. 

• Leverage AI and automation to accelerate workflows, improve decision-making, and drive differentiation. 

• Analyze customer needs, market trends, and competitive data to sharpen SMG’s position. 

• Define clear success metrics, validate launches, and continuously improve products post-release. 

• Work with Sales + Marketing to craft go-to-market plans, enable the field, and shorten sales cycles. 

• Mentor and develop product managers, helping elevate the entire team’s impact. 

What You’ll Bring 

• 7–10+ years of product management experience in SaaS, data/analytics, or AI-driven solutions. 

• Strong technical foundation, with a track record of working closely with engineers to build scalable products. 

• Proven success leading product strategy, market analysis, and lifecycle management. 

• Experience in multi-location industries (restaurant, retail, or consumer services) is a plus. 

• Skilled communicator and storyteller who can influence across all levels of the business. 

• Curious, collaborative, and excited to experiment with new technologies like generative AI. 

About SMG:   
Ready to lead? Let’s build the future together → .  

SMG is a global leader in unified experience management and CX solutions, including employee experience management platforms and XM market research. 

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