Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Global Sales Play team is part of the Sales Go-To-Market organisation. We are focused to provide Sellers with easy-to-use standardized always-on Sales Plays with a quarterly emphasized theme. Our work contributes daily to the pipeline generation efforts of our selling teams by providing them the right information at the right time into their daily routine. We act as connector between departments like Marketing, Enablement and Solution Sales to align content, learning and activation in an easy to leverage manner.

The Director of Sales Play Project Management heads all Project Management efforts, coordinates the way how we bring our stakeholders together and reports on the project progressions. As a Leader within the Global Sales Play team, this role is part of the team brand and helps to accelerate the uptake of Sales Plays Globally.

Acting as a trusted advisor of Sales Go-To-Market Leaders, the Director of Sales Plays Project Management will interact with Senior Leaders in different departments to share best practice on what Sales Plays can be leveraged to support our Sales organisation. 

What you get to do in this role : 

• Lead a team of Sales Play Project Managers ensuring a consistent and repeatable process from planning to execution 
• Oversee and develop detailed project execution plans, and manage all processes including progress tracking, metrics, monitoring change control process, and launch 
• Provide overall communication and work with all areas affected by the Sales Plays including marketing, partners and business sponsors 
• Create status reporting to support project/program discussions at Steering Committee and Sponsor level 
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 
• ​Ensures alignment with Marketing, Enablement, Partner and Industry solution team on the Sales Plays to ensure all materials are always up to date and projects are executed at highest quality and within timelines. 
• Defines Sales Play project management structure, innovates and simplifies project management approach
• Creates Standards Sales Play play packs that can be used in self-service by Sellers or Go-To-Market teams 
• Accountable for planning and tracking of program milestones and deliverables​ 
• Ensures team members are getting developed in their career and skills and a balanced work environment across all geographies. All based on a One Team approach 

Qualifications

Our ideal candidate: 

• 12+ years of hands-on project management experience 
• Experience managing teams with multiple large programs/projects, in enterprise environments delivering Sales Play projects for one or more Seller groups 
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with stakeholder involvement 
• Experience guiding teams and provide solutions while mitigating or removing hurdles / obstacles 
• Experience overcoming project crisis 
• Knowledge of business and sales processes, sales plays 
• Experience with Marketing content creation and simplification  
• Excellent time management and communication skills 
• Ability to cross link efforts and avoid duplication 
• Team management experience 
• Excellent C-Level Management Communication Skills 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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