Entry Level Helpdesk Analyst Job at Parasol Alliance, Orlando, FL

dExvQVVvZE9ST0E5aGZ3QXZnT0R5V2g0K0E9PQ==
  • Parasol Alliance
  • Orlando, FL

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Benefits

  • Hours 9-3:30p EST
  • Medical, Dental, & Vision benefits with employer contribution
  • 401k with 3% matching
  • Unlimited PTO
  • Quarterly bonuses
  • Certification reimbursement
  • Growth opportunities!

Job Tags

Work from home, Live in,

Similar Jobs

Star Nursing, Inc.

Pediatric Intensive Care Nurse (PICU) Job at Star Nursing, Inc.

 ...plus! Must be a team player, flexible and accustomed to fast paced environment. Must have successfully completed at least one 13-week travel assignment. Will float to Peds, NIC and Peds H|O. Will float to ED to care for admitted inpatients holding for bed or as helping... 

The Chronicle of Philanthropy

Executive Vice President, Chief Development Officer Job at The Chronicle of Philanthropy

 ...Executive Vice President, Chief Development Officer Obama Foundation Location: Chicago, Illinois Hybrid work model based at the Obama Foundation office in the Hyde Park neighborhood of Chicago Obama Foundation Mission Our mission at the Obama Foundation is... 

Air Runs Services

Hvac Repair Technician Job at Air Runs Services

 ...experience in the field, you might be perfect for our HVAC service technician position. Our growing HVAC company needs a service tech to...  ...and the communication skills to explain what needs to be repaired, installed, or replaced, and why. If this sounds like the perfect... 

Get It - Hospitality

Executive Assistant (CEO) Job at Get It - Hospitality

**Job Title: Executive Assistant to the CEO****Salary: $50,000 - $60,000 per year****About the Role:** We are excited to invite applications for the position of Executive Assistant to the CEO in our dynamic and fast-paced manufacturing environment. This is a fantastic... 

Abbott

Sr. Manager, Medical Affairs Job at Abbott

 ...healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,00...  ...scientists.**The Opportunity**This position, **Sr. Medical Affairs Manager,** works out of our Carlsbad, CA location in the **Cardiometabolic...