Job Description

Job Summary:

About The Role & Team:

As an Event Services Assistant, you will provide support to the Services Team and Event Services Managers by managing daily administrative and clerical duties while also assisting in the daily operation of the office.  You can expect to engage with first time Guests and repeat Guests who have a stay or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues.  Collaboration, organization, communication, and the ability to multi-task are keys to success with this high volume, fast paced Team.  Partners include, but are not limited to, Youth Programs, Resort Sales, Sport Sales, Group Reservations, Sports Travel, Resort Operations, Park Event Operations, Sports Operations, Disney Event Group, PSAV, Group System Support, Transportation, and Security.

You will report to the Event Services Director.

What You Will Do:

• Handle basic Client requests and answer questions on behalf of the Event Services manager both pre-arrival and onsite with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.

• Provide day to day support to Event Services Managers and Team

• Timely and accurate completion of assigned activities / tasks

• Facilitate phone coverage

• Create Food & Beverage and Dinner Show agreements

• Coordinate fulfillment and delivery of tickets and manage returns

• Collect and process payments

• Maintain TWDC standards of safety, professional and personal

• Represent TWDC with the highest level of professionalism at all times

• Other projects as assigned

Required Qualifications & Skills:

• Exceptional ability to respond and resolve inquiries in a high volume, fast paced environment

• The organizational skills to work on many requests at the same time without missing the small details

• Self-motivation to know when to take alternate action to enhance productivity and work independently

• Excellent communication and comprehension skills, both verbal and written

• Problem solving skills, as well as continuous improvement process skills

• Focus on delivering exceptional Guest Service

• A passion for outstanding guest service and have at least 6 months’ work experience responding and recovering complicated guest escalation issues

• Team focus to support your co-workers as needed, share best practices and maintain close partnerships with Cast Members from other lines of businesses

• Knowledge of Group Markets, Food and Beverage, Resorts Rooms and/or hospitality industry

• Availability to work a 5 day work week, Monday to Friday, with shifts predominately during standard office hours of 8am to 6pm, and some holidays

• Computer proficiency within a Windows environment

• Willingness to learn additional new and/or evolving software applications

Preferred Qualifications:

• Proficiency with Lightyear

• Demonstrated ability to collaborate with key internal partners to problem-solve  for unique client needs

Education:

• High School Diploma or equivalent is required

• Associate degree or higher is preferred

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

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