Job Description

Auto req ID: 27805  
Title: Experience Development Coordinator - Part-Time  
Job Function: Customer Service  
Location: MUSEUM  
Company: Harley-Davidson Motor Company  
Full or Part-Time: Part Time  
Shift: SHIFT1  

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Experience Development Coordinator - Part-Time and help create an experience that will stay with visitors for a lifetime.

Job Summary

The Experience Development Coordinator role is part of a team focused on successfully developing and executing guest experiences for Harley-Davidson guests at the museum and other H-D venues.

We seek an individual with experience developing programs, tours and classes for adult and youth audiences. This role will work closely with several museum teams, including operations, events, curatorial and archives to leverage the company’s collection and exhibit assets to engage, educate and entertain guests at our venues. The ideal candidate will excel at identifying creative and unique experiences to attract guests and groups with a facilitated guest experience.

This is a part-time position, working 28 hours a week.

Job Responsibilities

Project Planning & Execution:

• Develop comprehensive project plans for a variety of experiences for adult and youth audiences.
• Coordinate program development with internal teams to ensure seamless program execution.
• Assist in identifying tactics to reach target audiences and provide input on creating engaging materials to promote programs.
• Develop implementation plans for programs, tours and classes, including the training of program facilitators and guides.
• Monitor program performance to achieve desired outcomes for attendance and revenue for programs, tours and classes. Report periodic results to leadership team.

Guest Experience:

• Analyze the guest experience and demographics to inform on areas of opportunity for new programs, tours and classes.
• Possess a hospitality mindset to connect content-related experiences with guest satisfaction results.

Team Culture:

• Ability to work as a member of several cross-functional teams to contribute to a positive work environment and provide actionable recommendations for organizational growth and development.

Education Requirements

• High school diploma or GED/HSED is required (Must be 18 years or older).

Experience Requirements

• At least 3 years of experience in developing programs or guest experiences.
• Strong organizational skills with a track record of managing a project from ideation to implementation.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a cross-functional team environment.
• Creative problem-solving abilities and meticulous attention to detail.
• Proficiency in Microsoft Office Suite.
• Knowledge of Harley-Davidson history or brand is a plus.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range: $17.50  
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance

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