Why work for Menards?
POSITION SUMMARY:
The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.
PRIMARY RESPONSIBILITIES:
· Performs fraud review for any orders that are designated for review within our systems.
· Review of flagged accounts using resources to mitigate risks.
· Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
· Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
· Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
· Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
· Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead
· Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders
· Utilize Menards provided programs, third party software and external websites.
· Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
· Respond to fraud related issues including emails and telephone calls.
· Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
· Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead
POSITION REQUIREMENTS:
· Ability to communicate in a professional and articulate manner, both verbally and written
· Ability to solve difficult problems and come up with effective solutions
· Ability to plan and organize work in an efficient manner
· Must be detail oriented
· Must be willing to work occasional overtime & occasional weekends
· Must be able to work both independently and on a team
· Must be able to set priorities and hit strict deadlines
· Must be proficient with Microsoft Excel, Word, Outlook
· Must be willing to relocate to Eau Claire, WI
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