Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. All this requires excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions.

• Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities.

• Maintaining up-to-date client account profiles and oversight of contract deliverables.

• Implementing and tracking multiple projects for assigned accounts.

• Working closely with the key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.

• Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.

• Collaborating with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.

Where you’ll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be located within a 90-minute commute of the BGCO locations specified on this job posting .

What we’re looking for...

You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve the best outcomes that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work.

You’ll need to have:

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Customer service experience supporting business and government accounts.

Even better if you have one or more of the following:

• Bachelor’s degree.

• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint to say: Experience in Google’s G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel), including pivot tables and basic formulas. 

• Experience with facilitation and communication across all levels of the organization including customer facing communication.

• Account Management experience.

• Experience using Work Flow Manager (WFM).

• Experience using Salesforce.

• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is an incentive based position with the potential to earn more.

The starting base pay rate for the Maryland location(s) listed on this job requisition is: $26.63 per hour.

Job Tags

Hourly pay, Contract work, Temporary work, Work experience placement, Work at office, Remote work, Shift work,

Similar Jobs