Guest Service Agent job at Holiday Inn Boston - Bunker Hill Area Somerville, MA, US

Job Description

The Guest Service Agent at Holiday Inn Boston - Bunker Hill Area in Somerville, Massachusetts is responsible for providing exceptional customer service to hotel guests. They will handle all guest inquiries and requests, ensuring a positive and memorable experience during their stay. Responsibilities:

Welcome and check-in guests efficiently and accurately
Handle guest requests promptly and efficiently
Resolve complaints and issues in a professional and timely manner
Answer phone calls and redirect them as necessary
Communicate with other hotel departments to ensure guest satisfaction
Process payments and maintain accurate guest accounts

Requirements:

Previous experience in a customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency in using computer systems and software
Strong problem-solving skills
Flexible schedule, including weekends and holidays

Benefits:

Competitive compensation at $19 per hour
Opportunities for career growth and advancement
Comprehensive health, vision and dental insurance
Paid time off and vacation benefits
Employee discounts at Holiday Inn locations worldwide

About the Company: Holiday Inn Boston - Bunker Hill Area is a renowned hotel located in Somerville, Massachusetts. We are dedicated to providing exceptional hospitality and creating memorable experiences for our guests. Our team is passionate about delivering excellent service and ensuring guest satisfaction.

Job Tags

Hourly pay, Holiday work, Full time, Worldwide, Flexible hours,

Similar Jobs

Stellar Innovations

Firewall Administrator - Cloud Operations SECRET Clearance Required Job at Stellar Innovations

...& Solutions Inc . is seeking a Firewall Administrato r - Cloud Operations to join our government project supporting onsite at Defense Logistics Agency (DLA)to manage the Firewall Administration Support in Columbus, OH. RESPONSIBILITIES: Five (5) years relevant...

Aerotek

Aircraft Mechanic: All Experience, 2K Sign-On Job at Aerotek

**Hiring: Aircraft Maintenance Technician -** **Entry Level Friendly, $2000 Sign-On Bonus... ...Paycheck****Job Description**As an A&P Mechanic, you will perform line maintenance on... ...tools is necessary.+ 4+ years of recent experience on 747/777/767 aircraft preferred.+ General...

Diversified Transfer and Storage, Inc.

Class A Local Truck Driver Job Job at Diversified Transfer and Storage, Inc.

Class A Local Truck Driver JobDiversified Transfer & Storage is currently hiring local truck drivers for our Aurora location. DTS is an LTL reefer carrier and our local operation supports our OTR operations by providing the first mile pickup and final mile delivery....

Brock Canada Field Services Ltd

Scaffolders - Nutrien Vanscoy Job at Brock Canada Field Services Ltd

...Brock Canada Field Services is hiring LOCAL Scaffolders at Nutrien Vanscoy! We are currently looking for experienced, hard-working, and motivated Scaffolders (local to Saskatoon) for Pre-TA at Nutrien Vanscoy starting ASAP! Shift: 5&2,6&1 in October for TA Hours...

TRM Healthcare

Part Time Psychiatric Physician Assistant Job at TRM Healthcare

We have an exciting opportunity for a Part Time Psychiatric Physician Assistant. We are looking for an exceptional Part Time Psychiatric Physician Assistant committed to providing excellent patient care to join our team in Wyomissing, PA. We are a long-established...