Guest Service Agent Job at Holiday Inn Boston - Bunker Hill Area, Somerville, MA

dHJ3RVVZOUxST2cvZy9vRHZnV0V5bWx6L0E9PQ==
  • Holiday Inn Boston - Bunker Hill Area
  • Somerville, MA

Job Description

The Guest Service Agent at Holiday Inn Boston - Bunker Hill Area in Somerville, Massachusetts is responsible for providing exceptional customer service to hotel guests. They will handle all guest inquiries and requests, ensuring a positive and memorable experience during their stay. Responsibilities:

  • Welcome and check-in guests efficiently and accurately
  • Handle guest requests promptly and efficiently
  • Resolve complaints and issues in a professional and timely manner
  • Answer phone calls and redirect them as necessary
  • Communicate with other hotel departments to ensure guest satisfaction
  • Process payments and maintain accurate guest accounts
Requirements:
  • Previous experience in a customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in using computer systems and software
  • Strong problem-solving skills
  • Flexible schedule, including weekends and holidays
Benefits:
  • Competitive compensation at $19 per hour
  • Opportunities for career growth and advancement
  • Comprehensive health, vision and dental insurance
  • Paid time off and vacation benefits
  • Employee discounts at Holiday Inn locations worldwide
About the Company: Holiday Inn Boston - Bunker Hill Area is a renowned hotel located in Somerville, Massachusetts. We are dedicated to providing exceptional hospitality and creating memorable experiences for our guests. Our team is passionate about delivering excellent service and ensuring guest satisfaction.

Job Tags

Hourly pay, Holiday work, Full time, Worldwide, Flexible hours,

Similar Jobs

Katalon

Senior Campaign Marketing Specialist (ABM) Job at Katalon

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently...

Domino's Franchise

Delivery Driver Job at Domino's Franchise

Domino's Pizza Store offering carryout and delivery services. Hiring all positions. Additional Information All your information will be kept confidential according to EEO guidelines.

Mastercard

Senior Specialist Product Operations Job at Mastercard

 ...and controls are upheld. You will also need to escalate as necessary working directly with shared service partners like Biz Ops, CCM, CTS, CIS, GBSC, etc. to address issues and take them to closure Manage tickets raised in the Prod Ops support queue ensuring... 

Oracle

Consulting Technical Manager, EPM Job at Oracle

 ...employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by... 

Putnam Recruiting

Sr. Front End Developer Job at Putnam Recruiting

The Sr. Front End Developer role works across a variety of digital projects, focusing on creating experiences...  ...peopleKey Skills:~High level of competency in a variety of languages:...  ...of developing and optimizing for mobile web browsers~Solid understanding of...