Guest Service Agent job at Holiday Inn Boston - Bunker Hill Area Somerville, MA, US

Job Description

The Guest Service Agent at Holiday Inn Boston - Bunker Hill Area in Somerville, Massachusetts is responsible for providing exceptional customer service to hotel guests. They will handle all guest inquiries and requests, ensuring a positive and memorable experience during their stay. Responsibilities:

Welcome and check-in guests efficiently and accurately
Handle guest requests promptly and efficiently
Resolve complaints and issues in a professional and timely manner
Answer phone calls and redirect them as necessary
Communicate with other hotel departments to ensure guest satisfaction
Process payments and maintain accurate guest accounts

Requirements:

Previous experience in a customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency in using computer systems and software
Strong problem-solving skills
Flexible schedule, including weekends and holidays

Benefits:

Competitive compensation at $19 per hour
Opportunities for career growth and advancement
Comprehensive health, vision and dental insurance
Paid time off and vacation benefits
Employee discounts at Holiday Inn locations worldwide

About the Company: Holiday Inn Boston - Bunker Hill Area is a renowned hotel located in Somerville, Massachusetts. We are dedicated to providing exceptional hospitality and creating memorable experiences for our guests. Our team is passionate about delivering excellent service and ensuring guest satisfaction.

Job Tags

Hourly pay, Holiday work, Full time, Worldwide, Flexible hours,

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