Guest Service Agent - Hampton Inn & Suites N. Charleston University Blvd. Job at Hilton, Charleston, SC

dEw4QVg0WkpSK2MrZ1B3RXV3K0F4R3h4L1E9PQ==
  • Hilton
  • Charleston, SC

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hampton Inn & Suites N. Charleston University Blvd.

Location: null

Requisition ID: HOT0B91J

EOE/AA/Disabled/Veterans

Job Tags

Local area,

Similar Jobs

Cumberland International Trucks

Warehouse Picker/Packer Job at Cumberland International Trucks

Cumberland International Trucks, Inc. is seeking a high-energy, motivated, & personable Parts Warehouse Picker/Packer to join our team in Lebanon, TN; a great attitude and a desire to further their career within the company. Responsibilities include assisting warehouse... 

Zotec Partners

Software Engineer Intern Job at Zotec Partners

 ...community involvement that empowers every employee to be extraordinary. We are currently looking for Software Engineer 2025 Summer Interns who want to make an impact. As a Software Engineer Intern at Zotec, you will be challenged to stretch your expertise in new... 

Route Elite

FedEx Delivery Driver Job at Route Elite

 ...our team and begin your future in FedEx Delivery TODAY! with the local company, Alamance...  ...full time and part time FedEx Delivery drivers with work-related driving experience and...  ... Must be available to work at least 1 weekend day (Saturday or Sunday) Daily Duties... 

Farm Job Search

Farm Equipment Operator Job at Farm Job Search

 ...Farm Equipment Operator (5712) Location: North Dakota JobNumber: 5712 Central North Dakota family farm has immediate need for a fulltime worker to operate newer Caterpillar and John Deere equipment on their 6,600 acres of corn, wheat, soy beans and edible beans... 

REXEL

Region Solar Sales Director Job at REXEL

 ...distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Region Solar Sales Director to join our Rexel USA team remotely in San Diego, CA! Summary: The Director Region Solar Sales is responsible for...