Job Description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Restaurant Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…..
The host plays a critical role in the guest experience, as they are the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone!
RESPONSIBILITIES AND AUTHORITIES:
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
- You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES:
- Responsible for welcoming and greeting all guests.
- Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
- Responsible for recognizing regular and VIP guests.
- Use personality and hospitality skills to provide a seamless and memorable guest experience.
- Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
- Check guests in.
- Walk guests to tables and engage in conversation while doing so.
- Pull out chairs and present menus individually.
- Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help.
- Master the operations of the Open Table system.
- Complete all opening and closing side work as assigned.
- Interact with fellow employees and guests in a cheerful, professional manner.
- Communicate with the Floor Manager any open tables, long waits, or guest issues.
- Courteously handle and apologize for any tables waiting past their reservation time.
- Welcome all guests with the same hospitality you would extend to guests in your home.
- Responsible for wishing all guests a warm farewell.
- Handle reservations.
- Answer all phone calls with a warm, inviting & professional tone.
- Cater to all guest needs & requests by communicating via email & telephone.
- Confirm all reservations 1 day prior.
- Communicate all Event Inquires to the Sales Team.
- Forward all phone messages.
- Handle all credit card authorizations for guests.
- Acquire all credit card Information for Itemized receipts and credit card disputes.
- Forward all lost and found inquires to management.
- Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
- Have a working understanding of all basic restaurant Information.
- Understands complete floor plan & service flow of the restaurant.
- Communicate all necessary information including VIP reservations, cancellations and guest issues with the Floor Managers
- Keep reservations office clean and organized.
- Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.
REQUIREMENTS:
- 1-2 years of similar experience
- Understanding the reservations system (Open Table)
ABOUT ARLO WYNWOOD
Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property.
Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.
Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool that has an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There is a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that coverts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness room, exterior yoga deck, and a hospitality suite.
To bring the art vibes of Wynwood to the property, Arlo Wynwood has interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which features graffiti and artwork by local Miami-based artists.
BENEFITS
- Complimentary Parking
- 401k Match
- Paid Holidays
- Paid Time Off
- Medical, Dental, Vision insurance
- Free Meals
- Tuition Reimbursement
- Training & Development
- Great opportunities for career growth.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Tags
Holiday work, Full time, Local area, Outdoor, Flexible hours, Night shift,