Job Description

At Hanna Interpreting Services, we deliver more than just words.

Are you ready for your next big challenge? Do you thrive on making “good” companies “great?” Do you prefer being a driver in a growing company as opposed to a contributor in an established large organization? Do you get a kick from rolling up your sleeves and “getting your hands dirty” with issue processing and problem solving? Do you have a passion for building strong company cultures and developing top talent? Do you want to make a real difference in a fast-paced, high-growth environment? If your answers to these questions are “yes,” then you might be the Human Resources Manager we're looking for!

Founded in 2010 by the visionary mother and son duo, Jennifer Hanna and Tom Elias Hanna, in their San Diego garage, Hanna has expanded dramatically. Today, with close to 100 employees and a service record of assisting millions of non-English speakers in more than 250 languages, Hanna is the go-to solution for clients in critical need—from healthcare emergencies to multi-language website translations. Known for our reliability and deep industry connections, we make the impossible happen.

As we continue our ambitious national expansion, we are seeking a Human Resources Manager to join our Leadership Team and help us build an even stronger, more employee-centric organization. This role is ideal for someone who thrives on innovation, process improvement, and tackling complex challenges in a dynamic, fast-growing company.

Summary:

Hanna Interpreting Services is experiencing rapid growth, creating a dynamic and fast-paced environment. Building on our strong foundation and commitment to our employees, we are seeking a dynamic and experienced Human Resources Manager to elevate our HR function and serve as a key member of our Leadership Team. This is a demanding yet highly rewarding role that represents a significant investment in our people and their development. The ideal candidate will be a strategic thinker who can develop and implement HR initiatives aligned with company goals, while also being a hands-on leader comfortable executing tactical tasks and working closely with managers and employees. The ideal candidate will have a proven track record of success in all facets of HR, including employee relations, compliance, benefits administration, performance management, compensation, and payroll. They will also be a champion for our positive and inclusive company culture and contribute to the overall strategic direction of the organization. This position follows a hybrid work schedule, requiring in-office presence Tuesday, Wednesday, and Thursday, with remote work options on Mondays and Fridays. We have high expectations for this role and are looking for someone who is driven, results-oriented, and thrives in a fast-paced, high-growth environment.

Requirements

• Strategic HR Planning: Develop and implement HR strategies that directly support the company's ambitious business objectives. Conduct workforce planning and analysis to anticipate future HR needs and ensure we have the right talent in the right place at the right time.

• Employee Relations: Proactively address complex employee relations issues, providing guidance and counsel to managers and employees. Develop and implement innovative employee engagement initiatives, leveraging data analytics to measure effectiveness and identify areas for improvement. Actively champion and foster Hanna Interpreting Services' positive and inclusive company culture in all HR initiatives and interactions. Serve as a passionate advocate for the company's values.
• Compliance: Ensure compliance with all applicable labor laws and regulations, mitigating risk and protecting the company. Implement efficient systems and processes to automate compliance tasks and minimize risk. Stay abreast of changes in employment law and proactively update policies and procedures.
• Benefits Administration: Manage employee benefits programs, seeking opportunities to leverage technology for streamlined enrollment and administration. Evaluate benefits offerings and recommend improvements based on employee needs and market trends.
• Performance Management: Develop and implement cutting-edge performance management systems, integrating technology for performance tracking, feedback, and development planning. Utilize data analytics to identify high performers and areas for development across the organization. Provide expert guidance and coaching to managers on performance management best practices, including conducting effective performance reviews, developing performance improvement plans, and fostering talent development. Work closely with managers to identify and develop high-potential employees, as well as address performance issues and ensure alignment with company goals.
• Compensation and Payroll: Manage all aspects of compensation and payroll, including salary administration, benefits deductions, payroll processing, and compliance with all applicable wage and hour laws. Develop and maintain competitive compensation structures and conduct market analysis to ensure we attract and retain top talent. Work with payroll providers (if applicable) to ensure accurate and timely payroll processing.
• Policy Development and Implementation: Develop and update HR policies and procedures, ensuring they are aligned with best practices and legal requirements. Utilize technology to communicate and disseminate policies effectively, ensuring transparency and accessibility.
• Training and Development: Identify training needs and develop or source impactful training programs, utilizing online learning platforms and other technologies to enhance accessibility and engagement.
• Process Improvement: Identify opportunities to streamline and optimize HR processes through automation and technology implementation. Champion the use of AI and other innovative tools to enhance efficiency and effectiveness, freeing up time for strategic initiatives.
• Leadership Team Participation: Actively participate in Leadership Team meetings and contribute to strategic planning and decision-making. Provide valuable HR-related insights and recommendations to the Leadership Team, influencing the direction of the company.
• (Throughout the responsibilities): While leading the HR function strategically, this role requires a hands-on approach, working directly with managers and employees to address HR-related issues and implement HR programs.

Qualifications:

• Bachelor's degree in Human Resources Management or a related field; Master's degree preferred.
• SHRM-CP or SHRM-SCP certification strongly preferred.
• Minimum of 10 years of progressive HR experience, with a proven track record of success in employee relations, compliance, benefits administration, performance management, compensation, and payroll.
• Strong understanding of employment law and regulations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong knowledge of compensation and payroll best practices and regulations.
• Experience with ADP payroll systems (or similar payroll software).
• Experience managing HR processes in a manual or semi-automated environment.
• Experience managing relationships with external payroll providers (if applicable).
• Demonstrated ability to think strategically and develop long-term HR plans.
• Proven ability to execute tactical HR tasks and work effectively at all levels of the organization.
• A "hands-on" approach and willingness to be involved in day-to-day HR operations.
• Demonstrated ability to influence and coach managers on HR best practices.
• Experience with leading and managing change initiatives.

Benefits

We offer a competitive benefits package designed to support our employees' well-being, including:

 Comprehensive health benefits (medical, dental, and vision)

401(k) retirement plan

Monthly allowance to cover costs associated with working from home

Hybrid work environment (in-office Tuesday, Wednesday, and Thursday; remote Monday and Friday)
Salary $90,000-$110,000

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.

Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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