Job Description
Position Summary
The inside sales representative acts as a key communicator between the outside sales team, the customers, and other internal stakeholders for business-to-business sales. They are responsible for reviewing customer orders, obtaining current pricing and lead times, and working in SAP to carry out daily processing activities. This position will work in our Industrial applications group.
Qualifications (Expertise in Discipline)
- 2 years’ experience in customer service, sales support and/or inside sales experience within a manufacturing environment preferred.
- 4-year college degree in a technical field or business-sales/marketing preferred.
- Strong written and verbal communication skills.
- Professional-strength interpersonal skills to maintain healthy relationships with customer base.
- Proficient in Office 365; exposure to SAP and CRM systems preferred.
- Ability to understand how the quoting process works, how margins are calculated, and consider stock levels and lead times .
- General aptitude and attitude to learn new concepts.
- Occasional overnight travel for customer relations or training.
- English fluency.
Essential Job Functions (Job-Specific Knowledge/Skills)- Establish and maintain positive working relationships with customers, ensuring the best possible customer satisfaction.
- Examine and respond to all customer inquiries, quote requests and complaints.
- Communicate via phone and email with customers such as quote follow-up, quote inquiries, order processing, or other order related questions.
- Enter order data into SAP and other systems , ensuring accuracy and timeliness.
- Provide inside and outside sales support as determined by the Inside Sales Team Leader in conjunction with other Sales Management.
- Coordinate customer requests with manufacturing and procurement’s capabilities/capacities.
- Coordinate special projects, such as data analysis or reporting, identified by the Sales Team Leader in conjunction with other Sales Management.
- Prepare all assigned reports and correspondence accurately and in a timely manner.
Development Summary
The Industrial Inside Sales position requires specific knowledge that would be refined through a comprehensive training program within Schunk. The success of the position is dependent on the applicant gaining an understanding of many aspects of the Industrial manufacturing and procurement processes, the product marketplace, technical features of the product lines, the Schunk business system structure and how these elements all interact.
Americans with Disability Specifications The job characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use a computer keyboard regularly; and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment Work is performed indoors in an office area. Indoor areas are generally well lit with steady temperatures of 70 to 75 degrees. While performing the duties of this job, the employee regularly works on a computer and uses the telephone.
Core Competencies
- Conflict Management. Maintains a calm and non-confrontational demeanor in resolving conflict; diplomatically voices his/her beliefs clearly, whether verbally or in writing; if confronted with good arguments, takes a position without ignoring other points of view.
- Teamwork . Is aware of his/her own role in the team and demonstrates through actions; turns team diversity (including different professional backgrounds, experiences, points of view and cultures) into an advantage by using each team member's talents; participates in finding solutions and stands behind them.
- Action Orientation. Identifies and complete tasks on own initiative; supports business strategies when developing goals (especially managers); overcomes obstacles and resistance to achieve goals; is not easily discouraged by setbacks.
- Customer Focus (Orientation) . Identifies and anticipates the needs of his/her internal and external customers; is fast, flexible and reliable in reacting on requests from customers; takes responsibility for ensuring that demands are fulfilled; identifies ways of improving the customer experience; is an honest and reliable partner.
- Continuous Improvement (Driving Change and Innovation). Develops ideas and challenges others to contribute their ideas; develops solutions that are comprehensive and applicable; questions the status quo and actively looks for new solutions; encourages change that will result in process improvements.
- Problem-Solving Ability. Considers pertinent information and relations of cause and effect; looks at complex content from different points of view and checks for plausibility; identifies and weighs relevant facts; comes to reasonable conclusions and makes decisions reaching consensus where needed, always considering the current reality, goals and consequences.
- Self-awareness and Coaching (Self-reflection and Learning ). Reflects on own performance and the impact it has on others; demonstrates a willingness to share ideas and perspectives and encourages others to do the same; takes negative feedback seriously and is willing to change; train and assist less experienced colleagues.
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This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by the supervisor or other management.
Job Tags
Full time, Work at office, Flexible hours, Night shift,