IT Operations Support Job at Florida Design Works, Sarasota, FL

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  • Florida Design Works
  • Sarasota, FL

Job Description

Job Summary:

The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Supervisory Responsibilities:

· None.

Primary Job Responsibilities:

· Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.

· Monitors system performance and ensures that all systems and processes are running efficiently.

· Installs and configures hardware, software, and networks.

· Performs system maintenance tasks, including system upgrades and patches.

· Creates and maintains user accounts and access levels.

· Monitors network security and ensures compliance with policies and regulations.

· Generates reports, analyzes data, and documents processes.

· Provides administrative support to staff as needed.

· Performs other duties as assigned.

Requirements

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills.

· Thorough understanding of technology, software, and hardware.

· Proficient with Microsoft Office Suite or related software.

· Proficient with or able to quickly learn the software and applications used in the organization and the industry.

Education & Experience:

· Bachelor’s degree or equivalent experience in a related field required.

· At least 2 years of IT operations support experience.

Physical Requirements

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Job Tags

Full time,

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