IT Support Specialist Job at Encore Strategic, Round Rock, TX

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  • Encore Strategic
  • Round Rock, TX

Job Description

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.

We’ll Provide:

  • Pay range of $28-$38 per hour

  • Paid time off and paid sick time

  • Support/mentorship and a small team work environment

  • Opportunities for continued growth and learning

What You’ll Do:

  • Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations

  • Troubleshoot and resolve problems related to hardware, software, networks, and security

  • Install, configure, and maintain various IT systems and applications

  • Respond to tickets in accordance with SLA guidelines and document all support activities

  • Assist with onsite and remote support for clients as needed

  • Contribute to the development of knowledge base articles and technical documentation

  • Participate in projects and new technology implementations

Skills You’ll Need:

  • Valid license and reliable transportation to travel to client sites

  • Minimum 2 years IT industry experience in SMB environments - MSP experience preferred

  • Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration

  • Familiarity with networking concepts, firewalls, and VLANs

  • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly

  • Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)

  • Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder

Nice to Have:

  • Experience with virtualization technologies (VMware, Hyper-V)

  • Experience with Microsoft Remote Desktop environments

  • Experience with ticketing systems (e.g., Autotask)

  • Knowledge of cybersecurity best practices

Next Steps:

  • Quick apply with your resume here
    Or

Get a head start on our application and aptitude testing process here:

Job Tags

Hourly pay, Remote job,

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