Junior Triage Consultant Job at Dunhill Professional Search & Government Solutions, Arlington, VA

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  • Dunhill Professional Search & Government Solutions
  • Arlington, VA

Job Description

Position:

Junior Triage Consultant

Description:

Provide allied services, including non-medical counseling, health and wellness, and specialty life services to military service members and their families. Identify high-risk cases and respond as indicated per established protocols. Deescalate callers, navigate resources, resolve complex concerns, and take action in crisis situations. Ensure all calls are handled according to contractual service standards and document all cases. Perform call follow-up and reporting as assigned. Demonstrate outstanding customer service and understanding of military culture. Use excellent empathic listening skills with appropriate clinical interventions. Collaborate with the team for annual compliance requirements and mandatory trainings (ECA renewal, Cyber Awareness, PII, etc.).\r\rMaintain the highest degree of sensitivity, compassion, and respect for service members and their families. Assess the needs of callers to ensure first-call resolution of all presented needs. Educate participants on specialty program offerings, promote services, and demonstrate knowledge of military culture. Conduct comprehensive professional assessments of users' needs for core Non-Medical Counseling (NMC), Employee Assistance Programs (EAP), and work-related services. Responsible for providing assistance, services, resources, referrals, and consultation on various non-medical counseling issues.

Requirements:

Master's degree in social work, family therapy, counseling, or another human services field . State licensure to practice independently (LCSW, LPC, LMFT) preferred. 1-2 years of relevant post-graduate work experience in counseling, social work, or mental health services. Prior experience with military or veterans populations preferred. Military spouse or family member experience in a military community is highly desirable. Must be a U.S. citizen. Knowledgeable of mandated procedures for child and elder abuse. Familiarity with child development, parenting, adoption, education, and older adult services. Exceptional written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to type 50 wpm. Excellent organization and time management skills. Comply with all HIPAA regulations. Ability to obtain a Public Trust clearance.

Benefits:

Job Tags

Work experience placement,

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