Job Description

Overview: This leader assures excellent hospitality for team members and visitors to the Carle Foundation Hospital campus by providing oversight of parking, shuttle, and valet services operations. With a focus on customer service and access, this leader develops long-term plans and strategies for parking, shuttle and valet services. Direct reports include Carle team members serving in these departments. This position "leads from the front" and is highly visible to both team members and patients and guests on the Carle Foundation Hospital campus. Responsibilities: Manage schedule of pick up/ drop off times and maintenance items. Maintain accurate data on vehicles and employee lots Safety: Ensuring that all valet and shuttle staff adhere to company and state safe driving standards Ensure that all technical systems are operating properly Work with internal and external partners to ensure all parking systems are functioning Coordinate with valets and shuttle bus services where necessary Staff management: Recruiting, training, and assigning work to parking, shuttle and valet services Ensuring that parking, shuttle and valet services are delivered courteously and efficiently Performance monitoring: overseeing staff performance Communication: Reporting issues, suggestions, and solutions to leadership Manage maintenance of parking system including ensuring cash systems are functioning Manage employee reserve parking system Coordination with facilities for parking space and garage maintenance Will be required to provide minimal physical assistance to patients, including transporting as needed using wheelchairs. May be required to drive departmental courtesy vans which provide service to patients between home address and the medical center. Light housekeeping duties may be assigned. Monitor and manage parking flow of staff and visitors. Qualifications: License/Certifications:
Driver's License - Secretary of State (SOS)

Education:

Other Knowledge/Skills:
Leadership; Management

Job Tags

Full time,

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