Network Support Specialist Job at Aspen Fiber Networks, Houston, TX

dkx3R1ZJOU1RK2M4aFA0Q3VBYUd5RzF4
  • Aspen Fiber Networks
  • Houston, TX

Job Description

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.

As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.

Responsibilities

  • Monitor and support client network systems to ensure smooth operation.
  • Troubleshoot and resolve network issues reported by clients.
  • Assist in the installation and configuration of network equipment.
  • Provide technical guidance and support to clients and internal teams.
  • Document and maintain records of network support activities and resolutions.
  • Stay updated on networking technologies and industry best practices.
  • Participate in the training of clients on network usage and best practices.
  • Collaborate with network engineers to implement solutions for network enhancements.

Requirements

  • Associate or bachelor’s degree in computer science, information technology, or a related field.
  • Proven experience in network support or technical support role.
  • Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
  • Experience with troubleshooting network issues and providing solutions.
  • Familiarity with routers, switches, firewalls, and other network equipment.
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills.
  • Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
  • Ability to work independently and as part of a team.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus

Job Tags

Full time,

Similar Jobs

Woodland Foods

NetSuite Business System Analyst Job at Woodland Foods

 ...Title: NetSuite Business Analyst FLSA Status : Exempt Reports To : Director of IT Department: Business Systems Job...  ...Preferred NetSuite certifications (Administrator, ERP Consultant, SuiteFoundation). Experience with integration platforms (e... 

Cashman Photo Enterprises

Wedding Videographer - Weekends Job at Cashman Photo Enterprises

 ...Wedding Ceremony Videographer Cashman Photo is seeking experienced, creative individuals to film and edit wedding videos at Las...  ...Responsibilities: Produce high-quality wedding videos including planning, filming, editing, and delivering. Work collaboratively with... 

Pace Staffing Network

Assembler (Weekend Shift / Friday-Sunday) Job at Pace Staffing Network

 ...Our client is building a new team of Electronic Assemblers in Redmond and needs people ready to start quickly! The work environment is positive, professional, clean, and safean ideal opportunity for someone who is an early riser since shift starts at 5:30am! Heres... 

University of Alabama at Birmingham (UAB)

Postdoc Positions in Diabetes Research (Biology) and Drug Discovery (Medicinal Chemistry) Job at University of Alabama at Birmingham (UAB)

 ...and obesity. Our research program is well funded by National Institutes of Health with multiple R01 grants. A recent Ph.D. in biochemistry, molecular or cell biology, genetics, immunology, pharmacology or related field is required for the position. Strong expertise... 

Mayo Clinic

Security Behavior Specialist Job at Mayo Clinic

 ...eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities This role is...  ...Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to...