Network Support Specialist Job at Aspen Fiber Networks, Houston, TX

dkx3R1ZJOU1RK2M4aFA0Q3VBYUd5RzF4
  • Aspen Fiber Networks
  • Houston, TX

Job Description

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.

As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.

Responsibilities

  • Monitor and support client network systems to ensure smooth operation.
  • Troubleshoot and resolve network issues reported by clients.
  • Assist in the installation and configuration of network equipment.
  • Provide technical guidance and support to clients and internal teams.
  • Document and maintain records of network support activities and resolutions.
  • Stay updated on networking technologies and industry best practices.
  • Participate in the training of clients on network usage and best practices.
  • Collaborate with network engineers to implement solutions for network enhancements.

Requirements

  • Associate or bachelor’s degree in computer science, information technology, or a related field.
  • Proven experience in network support or technical support role.
  • Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
  • Experience with troubleshooting network issues and providing solutions.
  • Familiarity with routers, switches, firewalls, and other network equipment.
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills.
  • Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
  • Ability to work independently and as part of a team.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus

Job Tags

Full time,

Similar Jobs

Solace

Associate Product Manager (College Grad 2026) Job at Solace

 ...health About The Role This is a rare chance to learn product management from the inside out at one of the fastest-growing healthcare...  ...in the details. Bonus: Experience working on projects, internships, or student teams where you had to organize, lead or ship something... 

SeekTeachers

Nursery Nurse Job at SeekTeachers

Description Nursery Nurse - UAE - ASAP Start Exciting Chance to Inspire Young Minds at a Nursery in the UAE!Are you dedicated to the advancement of early childhood education and passionate about guiding the growth and progress of... 

Baker Roofing Company

Commercial Roofer Job at Baker Roofing Company

 ...Baker Roofing Company Roofer This is a unique opportunity to take control of your career path and develop skills that can fast-track you from Roofer to Master Foreman. Baker Roofing invests in our employees by empowering success through a structured growth plan and... 

IBM

Senior Product Designer - HashiCorp Design System Job at IBM

 ...client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will... 

United States Postal Service (USPS)

Mail Carrier Associate (MCA) Job at United States Postal Service (USPS)

The Postal Service, the second largest employer in the United States, offers an opportunity for a self-motivated Rural Mail Carrier to join our team. As a Rural Mail Carrier, you will play a vital role in ensuring efficient, affordable, and reliable mail delivery to our...