Job Description

Job Title: Okta Platform Operations Support Specialist

Location: North Carolina(USA) Remote

Job Type : Contract

Role Summary

We are seeking a diligent and technically proficient Okta Platform Operations Support Specialist to join our team. This role is crucial for maintaining the stability, security, and accessibility of our Okta Identity Platform, serving both our internal workforce and external customer applications. The successful candidate will focus on Level 1/Level 2 operational support, incident resolution, and routine platform maintenance , strictly adhering to established procedures.

Key Responsibilities (What You Will Do)

1. Okta Incident Management & Resolution

• Workforce Applications: Provide hands-on support for the triage, diagnosis, and operational resolution of reported incidents impacting the Workforce Okta environment.
• Customer Identity and Access Management (CIAM): Deliver defined Level 2 operational support for designated CIAM applications, following the established Service Run Book.
• Focus: Quickly identify, troubleshoot, and resolve operational issues within the platform's defined scope, escalating complex or out-of-scope problems (e.g., Level 3 engineering, root cause analysis requiring code changes, infrastructure defects) to the appropriate teams.

2. New Application Onboarding

• Execute standard, repetitive onboarding processes for integrating new applications into the Okta Workforce tenant.
• Perform basic integration and configuration tasks strictly according to customer-defined and documented procedures.
• Ensure smooth enablement of new applications by accurately following checklists and documentation.

3. Okta Workforce Tenant Maintenance

• Monitor and provide operational support for routine maintenance activities, including:
  • Workforce tenant service account password rotation .
  • Monitoring and troubleshooting of Active Directory (AD) synchronization jobs .
  • Management of certificate renewals within the Okta ecosystem.

Required Skills & Qualifications (What You Will Bring)

• Experience: Proven operational support experience with Okta Identity Cloud for both Workforce (SSO, MFA, Lifecycle Management) and preferably CIAM functionalities.
• Technical Proficiency: Solid understanding of core identity and access management concepts (e.g., SAML, OAuth 2.0, OIDC, SCIM).
• Troubleshooting: Strong analytical and problem-solving skills, with the ability to triage incidents, diagnose root causes (operational), and apply quick, stable resolutions.
• Attention to Detail: Meticulous adherence to documented procedures, run books, and security policies is critical, especially for application onboarding and platform maintenance.
• Communication: Excellent communication skills for clearly documenting incident resolution and coordinating with internal teams for required access, logs, or approvals.
• Environment: Experience working in a large, enterprise environment is highly desirable.

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