(Online Game) Customer Service Representative Job at IWG Game Studio, China

c2I0QVZvOU9ST1kraHZrQnVRK0N5bWx6L1E9PQ==
  • IWG Game Studio
  • China

Job Description

(Online Game) Customer Service RepresentativeAbout IWG Game Studio: An independent mobile games studio, founded by a team of industry veterans who graduated from World-class universities. With a fast-moving, imaginative, and efficient team, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment.The IW team is made up of incredible people with experience at some of the biggest companies in gaming. 140 members work together in the happy IW family.Fun, and rewarding. It's what our games are all about and a big part of our culture. Our team drives projects together from conception to launch in an indie-style process combining creativity and data to make games that can be enjoyed by everyone. On October 14, 2020,the world's leading mobile attribution and marketing analysis company AppsFlyer released the report shows that in the global growth list, one of our products ranks TOP 1 in growth. This result is impressive.We believe every action should be driven by visions. With our professional, collaborative, and data-driven team, we created and published lots of chart-topping games. Our story is to be continued...Office: 香港东区太古城三期Hong Kong Eastern District, Taikoo Shing 3About this job:You must have a bachelor’s degree, and this job could not provide work visa sponsor in Hong Kong – You need to have a work permit in Hong Kong or other status that supports you to work legally in Hong Kong.Job responsibilities:1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

  1. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
  2. Provide guidance and support to players on game rules, strategies, and promotions.
  3. Document and track player interactions and issues using our designated customer support tool.
  4. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
  5. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
  6. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
  7. Contribute to developing and improving customer support processes and resources.About the work:1/Two shifts at present (rotation): 17:00 p.m.–1:00 a.m. and 1:00 a.m.–9 a.m.; your shift will be arranged at the beginning of every month, usually.2/You will have 2 days' rest after 5 days' working; perhaps you will have to work on public holidays and weekend holidays, according to your shifts.3/ This job could not provide a work visa sponsor in Hong Kong.Regards,HR

Job Tags

Holiday work, Visa sponsorship, Work visa, Shift work, Weekend work,

Similar Jobs

Burger King

Team Member Job at Burger King

The Team Member is responsible for providing exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant...

Covenant Health

Service Job at Covenant Health

 ...Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and... 

Baylor Scott & White Health

Nurse Practitioner-Endo Job at Baylor Scott & White Health

 ...by the supervising physician. These providers work in a specialty clinic, and may specialize in Palliative Care, Pulmonary, Infectious Disease, Endocrinology, Gastroenterology, Cardiology, Dermatology, Urology, Nephrology, Neurology, Hematology, Oncology, Allergy and... 

Compass Health Network

School Based Therapist Job at Compass Health Network

 ...eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! As a School-Based Therapist, you will provide behavioral/mental health services to students within the school setting. This position will be providing... 

Costello Property Management

Replace your boss in our Part-time Maint... Job at Costello Property Management

 ...Must be able to provide proof of eligibility to work in the United States. Ability to work 20 hours per week. Must have a valid driver's license, reliable transportation, and automobile insurance. Must be willing and able to drive to O'Neill, NE once per week....