Job Description

Position: Online Retail Customer Associate
Location: Brooklyn , NY
Reports to: Consumer Operations Manager

Status: Full-TimeJob Summary:We are seeking a detail-oriented and dependable Customer Operations Associate to join our team. This role is vital to ensuring a seamless customer experience by managing the packing and shipping of orders with accuracy and efficiency. The ideal candidate will thrive in a fast-paced environment, be highly organized, and possess a proactive approach to supporting operational processes. must have shipstation and shopify experience
Job Responsibilities:

• Pick, pack, and prepare customer orders for shipping while ensuring accuracy and timeliness. 
• Print shipping labels and ensure orders are properly labeled and documented. 
• Collaborate with carriers to arrange timely pickups and resolve any delivery issues. 
• Track shipments and provide updates as needed. 
• Maintain organized inventory storage and restock packaging materials as necessary. 
• Notify management of low-stock items or discrepancies in inventory. 
• Address customer inquiries related to order status or shipping concerns professionally. 
• Coordinate with other departments to resolve any issues impacting the customer experience. 
• Keep the workspace clean and organized to maintain a safe working environment. 
• Identify opportunities to improve packing and shipping efficiency and suggest process improvements. 
• Strong attention to detail and accuracy in handling orders. 
• Ability to work both independently and collaboratively in a team setting. 
• Excellent time management and multitasking skills. 
• Basic computer proficiency (e.g., printing labels, using shipping software). 

Requirements

Qualifications Education & Experience:

• High school diploma or equivalent. 
• Previous experience in Customer service , shipping, packing, must know how to use Shipstation and Shopify
• Strong attention to detail and accuracy in handling orders. 
• Ability to work both independently and collaboratively in a team setting. 
• Excellent time management and multitasking skills. 
• Basic computer proficiency (e.g., printing labels, using shipping software). 

Physical Requirements:

• Ability to stand, lift, and carry packages (up to 30 lbs) for extended periods. 
• Comfortable working in an office environment.

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