Job Description
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**About ISG Technology**
At ISG Technology, we\'re unlocking possibilities for our clients by
providing IT services that help drive business growth. We\'re freeing
them from the burdens of day-to-day IT maintenance, securing their
networks, protecting their data and helping them design, implement and
manage their IT infrastructure. And we\'ve been doing it for over four
decades.
**Join in on the Success**
As part of the Twin Valley Family of Companies and a fourth-generation
family business, ISG Technology has grown and evolved into a recognized
leader in the Midwest by aligning our success with the long-term success
of our clients. We are consistently recognized in CRNs Top Managed IT
Service Providers in the nation, most recently as part of the Security
100 for excellence in managed security offerings.
- As a successful employee, you will demonstrate the following
professional skills as you carry out your position:**
- **Oral Communications** Speak clearly and persuasively in positive
and negative situations; respond well to questions; demonstrate
group presentation skills and participate in meetings.
- **Written Communications** Write clearly and informatively, edit
work for spelling and grammar; present numerical and statistical
data effectively and read and interpret written information.
- **Customer Service** Respond promptly and courteously to customers
requests for service and assistance; manage difficult or emotional
customer situations.
- **Presentation** Deliver business, non-technical, and
limited-technical presentations to audiences of 20-150 individuals.
- **Leadership** Lead people and get results through others in a
positive and inspiring manner.
- **Management** Organize and manage multiple priorities.
- **Ethics** Treat people with respect; keep commitments; inspire the
trust of others; work with integrity and ethically; upholds company
values.
- **Organizational Support** Follow company policies and procedures
and complete other duties as assigned.
- **Judgment** Include appropriate people in decision-making process.
- **Interpersonal Skills** Maintain confidentiality; keep emotions
under control; listen well.
- **Strategic Thinking** Develop strategies to achieve organizational
goals; analyze market and competition; identifies external threats
and opportunities and adapts strategy to changing conditions.
- **Planning and organization** Prioritize and plan work activities;
use time efficiently; plan for additional resources; set goals and
objectives; organize or schedule other people and their tasks.
- **Professionalism** Approach others in a tactful manner; react well
under pressure; treat others with respect and consideration
regardless of their status or position; accept responsibility for
own actions; follow through on commitments.
- **Adaptability** Adapt to changes in the work environment; manage
competing demands; deal with frequent change, delays, or unexpected
events.
- **Detail & Task Oriented** Manage and follow through on multiple
tasks, items and communications in a timely manner.
But all those accolades take second stage to our Customer Satisfaction
Scores (CSAT), which have consistently been 97% while our Net Promoter
Score is 70, compared to the industry average of 47. If you\'re the type
that takes pride in providing world-class support, you may have what it
takes!
Key Accountabilities 1\) Preparing Order for Vendors
2\) Receiving Orders
3\) Invoice Received Orders
4\) Invoice PS Tickets
- Job Summary:**As an Operations Administrator, you will be responsible
for processing orders, receiving, and invoicing, managing inventory, and
handling various admin strative tasks to ensure efficient operations.
Your role will involve maintaining accurate records, responding to
billing inquiries, and providing support to other departments as needed.
Additionally, you will participate in regular meetings to discuss
updates and strategies.
Requirements ::: {bind="html: Job.Requirements"}
- You will meet the following educational, licensing, certification and
work experience requirements:**
Associates Degree in Business or related field required. Bachelors
Degree in Business or related field preferred.
1-3 Years Customer Service Experience Preferred. Proficiency in Microsoft Office Products.
Experience with Connectwise, Quosal software a plus.
Hold and maintain a valid drivers license; driving recor
:::
Job Tags
Work experience placement,