Job Description

About Our Company: 

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.  

Location: This position is hybrid, based in Laurel, MD 20707. 

Role: 

Delmock Technologies, Inc. is seeking an Oracle Mobile Workforce Management (MWM) Support Specialist in support of our client, WSSC Water.  

Responsibilities: 

• Provide technical and functional support for WSSC’s Oracle MWM Application  

• Assist with MWM Production/Deployment Changes  

• Assist with AMR/Manual Meter Reads download/upload related issues  

• Assist with MWM System Configuration, Shift Templates/Schedules, including setup and changes, and monitoring Appointment Baseline 

• Data fixes to resolve communication errors between systems in real time so all work will be completed on the same day 

• Working ToDos for Oracle Customer-to-Meter (C2M), MWM, and ODM  

• Process Improvements and Priority Requests for Meter Services  

• Any new work/special projects at the discretion of the Utility Services Manager(s) and/or Meter Services 

Minimum Requirements: 

• Bachelor’s Degree from an accredited college or university in Computer Science, System Analysis, Information Systems or a related field. A master's degree in a related field of Information Technology is preferred. 

• A minimum of eight (8) years of experience in Oracle MWM, ODM and CC&B (C2M)  

• A minimum of four (4) years of Oracle MWM Support and/or Development  

• Must have at least five (5) years of experience in the developing/design reports using complex Queries from various database systems.  

• Must have experience with application troubleshooting and root-cause analysis 

• Excellent verbal and written communication skills and ability to function well within team 

Clearance:  

• The ability to pass a background check is required. 

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. 

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI! 

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. 

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