Job Description

SUMMARY:

The Passenger Services Manager is responsible for the overall management of Pegasus Aviation Services passenger services work activity and Customer’s Airline station administrative functions. Our direct customers consist of a mix of Domestic and International world class airlines. Pegasus Aviation Services staff act as agents of the carrier in direct interaction with the traveling public at Ted Stevens Anchorage International Airport.

This position is a Salaried-exempt position with salary dependent upon experience and job performance. Schedule will be flexible and based upon needs of service. Summer peak season is normal to put in 50-60 hours per week. Off Season 30-40 hours per week is normal.

Reports directly to the: Director of Passenger Services.

Essential Duties

• Represent the company in routine daily interactions with airline customers, passengers, airport officials, regulatory agencies and other interested parties.
• Participate in the development and implementation of operational policies and procedures in regard to the provision of services to our airline customers.
• Identify operational needs and participate in the formation of plans to address them.
• Will be responsible for creating staff schedules
• Directly responsible for communicating with airline customers and addressing their needs and concerns
• Handles staff disciplinary actions
• Will be responsible for ensuring the Passenger Services staff are current with all required training.
• Miscellaneous duties as required.

Primary Responsibilities:

• Must have prior airline passenger service experience
• Previous airport ramp service experience preferred
• Prior leadership experience preferred
• Be at least 18 years of age
• Must have a valid Driver’s License
• Must be willing to work in inclement weather
• Must possess excellent communication skills
• Ability to lift 60 pounds comfortably
• Able to fluently read, write, speak and understand English
• Friendly and outgoing customer service personality
• Ability to work under stressful situations and tight time constraints
• Self-motivated, team player
• Required to work nights, weekends, holidays, and varying schedules

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