Job Description

Company Profile  

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview  
We are seeking an experienced Product Owner to lead development of internal tools and products used by telecommunications professionals. This role will facilitate stakeholder working sessions, develop business requirements, design and develop process flows, work with development teams, and manage tool demonstrations to optimize user experience for operational tools. These tools are critical enablers for operations employees, such as call center agents supporting customer technical troubleshooting, as well as field operations teams who activate, certify equipment and manage telecom installations. The Product Owner will support product vision, delivery, and adoption—partnering with business stakeholders and development teams to ensure tools are intuitive, integrated, and aligned with organizational objectives. This is a long term consulting engagement for 12 months. This is a remote role working EST hours. Qualified candidates must live in the continental US and be fully authorized to work without requiring visa sponsorship.

Responsibilities:

Product Ownership & Development Delivery

· Define and support product vision, roadmap, and success metrics in alignment with business and operational strategies.

· Translate operational needs into actionable user stories and epics, ensuring clarity of requirements and expected outcomes.

· Collaborate with UX, development, and QA teams to guide solution design and ensure quality, usability, and adoption by frontline teams.

· Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) to support delivery and stakeholder alignment, as needed.

· Partner with call center leadership, field operations, and cross-functional stakeholders to identify, evaluate, and prioritize features and enhancements that deliver measurable value.

· Identify and proactively remove blockers or dependencies impacting delivery.

· Maintain and prioritize the product backlog, ensuring it reflects the most critical needs of call center and field operations users.

Process Development

· Analyze, and map current-state and future-state processes (ex. troubleshooting workflows, installation/decommission activities).

· Design and document process flows. Publish into user platforms.

· Gather, document, and validate business requirements directly from call center, field operations and other end users.

· Develop functional and technical specifications to guide development and integration.

User Experience & Adoption

· Ensure internal tools are intuitive, efficient, and aligned with employee workflows for technical troubleshooting, installations, and field operations.

· Conduct user interviews, feedback sessions, and usability testing with operations teams to validate solutions.

· Create process flow, user documentation and communications to support tool adoption and minimize operational disruption.

Tool Integration & Optimization

· Oversee integration of tools with applicable internal systems (e.g., ticketing, CRM, network operations platforms) to streamline workflows across the organization.

· Collaborate with IT, engineering, and vendor partners to ensure integrated solutions are developed according to business needs.

· Monitor adoption, performance, and ROI, identifying opportunities for continuous improvement and efficiency gains.

Stakeholder & Communication Management

· Serve as the primary liaison between business units, development teams, and leadership.

· Facilitate tool demos and stakeholder reviews to communicate vision, progress, and results.

· Deliver clear reporting and updates to support transparency and decision-making.

Requirements

Qualifications:

· Bachelor’s degree in Business, Computer Science, Engineering or similar field

· 5+ years in a Product Owner, Manager, Business Analyst, or hybrid role with strong Agile delivery experience.

· Experience in telecommunications industry or other large-scale enterprise environments.

· Proven success driving product strategy and feature delivery for internal enterprise or operational tools.

· Knowledge of ITIL, SDLC, process automation, or workflow management practices.

· Strong background in requirements gathering, user story writing, and process design.

· Experience working closely with stakeholders from tech support call centers, field operations, or other high-volume operational functions.

· Familiarity with tool/system integrations, APIs, and workflow automation.

· Excellent communication, facilitation, and stakeholder management skills.

· Proficiency with Agile tools such as JIRA, Confluence, or similar.

· Experience with MS office tools such as PPT for creating decks and working with Excel for data are required.

· Certifications such as CSPO, PSPO, CSM, or CBAP are preferred.

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term, 12 months consulting engagement with an expected compensation range between 125-135k. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Benefits

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.

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