Job Description

Job Title: Program Manager, Mediation & Professionalism
Pay Information: E46 ($79,400 – $103,100)
Who we are:

The California Dental Association is a membership organization that represents 27,000 of the state’s best and brightest dental professionals and champions the oral health of the communities they serve. As the largest state dental association in the U.S., CDA delivers remarkable advocacy initiatives, fierce protection, innovative education and expert guidance to our members. Founded in 1870, CDA has innovated and grown into a family of companies that includes the association, The Dentists Insurance Company (TDIC), TDIC Insurance Solutions, Rotunda Partners and the CDA Foundation. 

We’re a mission-driven organization that’s here to empower our members and support their practices, dental teams, profession and patients. By making today easier and tomorrow better for dentists, our employees make a meaningful and direct impact on the health of others.  

At CDA we seek out, welcome and invest in talented individuals across unique specialties and prioritize diversity in our hiring practices. We know our employees are integral to our success, and we value their individual talents while encouraging a collaborative, inclusive, respectful and forward-thinking culture. We’re proud to be recognized as a Best Place to Work for factors like our people practices, work environment and trust in senior leaders. 

If you’re excited to share your talents at a dynamic organization that’s leading the way in oral health, we invite you to apply to join us. 

Company Benefits:   

At CDA, we offer a robust benefits package that enhances overall employee well-being and provides options to meet the needs of our diverse workforce. We listen to our employees on matters of wellness and devote time and resources to continuously evaluate our benefits to ensure we can best support their work-life goals.  

• Remote and hybrid flexibility and technology to support remote work 

• Generous time off program starting at 22 days of PTO and13 paid holidays (includes a floating holiday and winter closure) 

• Highly competitive medical, dental and vision plans, including FSA and HSA account options  

• 401(k) plans, with a generous match and safe harbor contributions upon eligibility 

• Paid parental leave 

• Wellness programs, including incentives and an In-Shape Family Fitness discount  

• Opportunities for professional development, training and leadership skill-building  

• Critical illness, accident, life, pet, short term and long-term disability insurance options 

• Employee Assistance Program (EAP) for support navigating day-to-day challenges 

Universal Competencies:

• Collaboration: Proactively engages with an iterative mindset to enhance ideas and achieve organizational results; Cultivates relationships, builds partnerships, shares and learns without boundaries.  
• Service: Focusing on meeting needs and exceeding expectations for those served inside and outside the organization.  
• Respect: Embracing others for their true authentic self; nurture and promote an environment that values diversity of thought, input, experience and expertise. 

Essential Competencies:

• Adaptability: Appropriately adjusts behavior to changing conditions and business needs; modifies approach to succeed with new situations and timelines.
• Courage: Appropriately engages in hard conversations; asks tough questions without hesitation; provides timely, empathetic and constructive feedback.  
• Resourcefulness: Uses creativity, ingenuity and insight to tackle issues and provide fresh solutions.

Job Purpose:
The Mediation & Professionalism Manager is responsible for the overall operations of the Council on Professionalism & Mediation, including management of the statewide mediation program for resolution of disputes between patients and providers. 

Essential Functions – must be able to perform with or without a reasonable accommodation:

• Coordinate and oversee efforts of and acts as staff advisor to the Council on Professionalism & Mediation, its subcommittees, and related projects.  Prepare reports for the House of Delegates and Board of Directors, as required.   
• Manage coordination of all Council on Professionalism & Mediation meetings, including research, analysis, preparation and distribution of agenda and all related items. Coordinate follow-up activities as directed by the council.
• Responsible for management of mediation program, including, development and maintenance of program guidelines, coordinating recruitment, training and evaluation of mediators, and administrative management of all cases, including the filing and retention of signed settlement agreements.
• Collaborate with the council to develop and implement education activities focused on professionalism and ethics.
• Oversee the council’s disciplinary case management activities, including, but not limited to: advising local dental society ethics and membership committees, local dental society staff and leadership about handling of  ethics cases; communicating with members charged with ethics violation(s) and their legal representatives; managing the disciplinary hearing process; and ensuring that timely and accurate mandatory disciplinary reports are submitted to the Dental Board of California and National Practitioner Data Bank.
• Collaborate with CDA legal counsel to provide guidance to the council during any ethics investigation and disciplinary process. 
• Monitor confidential information for all mediation and ethics cases filed statewide in association management software system; ensure completeness and accuracy of information. Responsible for tracking and timely reporting of case statistics to the council and Sr. Corporate Counsel. 
• Responsible for maintenance of mediation policies and procedures, and all policies related to professionalism, ethics and disciplinary action. Develop any necessary policy changes for the council to review.
• Serves as the information resource for local dental societies, CDA members, their staff, and their patients on matters related to mediation, professionalism and ethics.
• Provide high levels of customer service and professionalism in response to inquiries from dentists, patients, local dental society staff, committee members, mediators and the public regarding mediation and ethics policies, case status and case outcomes.
• Monitor and/or participate in legislative, regulatory and legal matters that pertain to dental law and ethics.  Communicate such issues to the council and local dental society ethics committees for consideration.
• Leads and mentors support staff to manage and execute in their functional areas.
• Manage the operating budget for the council and all related programming, including preparation of annual budgets.
• Other duties as assigned by Sr. Corporate Counsel or the Chief Legal Officer.

Non-Essential Functions:

• Performs other duties as assigned.

Minimum Qualifications:

• High school diploma or GED.

• Minimum of 3 years program management experience leading organizational programs, ideally in the non-profit space
• Requires excellent interpersonal, verbal and written communication skills. 
• Requires computer skills, including the ability to operate Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.). 

Preferred Qualifications:

• Knowledge of current standards of dental care and dental terminology
• Knowledge of judicial procedure (due process), regulatory process, and the Dental Practice Act is desired
• Familiarity with the association's structure, functions, policies, programs and membership concerns and issues is desired. 
• Strong leadership and the ability to articulate issues and concerns. 
• Experience with mediation or other alternative dispute resolution methodologies
• Experience working with committees or boards in a non-profit organization.
• Develop and foster effective teamwork relationships.
• Must be able to make effective and persuasive presentations and speeches on controversial or complex topics to management, the council and public groups. 
• Must demonstrate diplomacy and tact while interacting with all levels within and outside of the organization. 
• Must be able to perform job duties independently, exercising good judgment and professionalism.
• Demonstrated ability to research and analyze legislation, regulations, and policies; write reports and business correspondence. 
• Ability to develop creative programs, effectively present information and respond to questions.

Working Conditions:       Occasionally (1-33%)             Frequently (34-66%)               Constantly (67-100%)

 

• Constantly sitting and working on a computer
• Occasionally standing, walking, bending
• Ability to travel up to 10% of the time

 

We Are CDA

Over our 150-year history, the California Dental Association (CDA) has become a leader in oral health throughout California and the country. Today, we continue to support our community of over 27,000 dentists through our family of companies, which include The Dentists Insurance Company (TDIC), TDIC Insurance Solutions, Rotunda Partners and the CDA Foundation. At CDA, we value individual talents, encouraging a diverse, collaborative, and innovative work environment fueled by new ideas. As our organization continues to grow, we invite you to be a part of what’s next.

CDA is an equal opportunity employer and is committed to the principle of equal employment opportunity for all employees and providing a safe work environment. CDA does not tolerate discrimination or harassment and all employment decisions are based on job requirements and individual qualifications, without regard to race, color, religion, national origin, age, gender, gender identity or expression, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran or military status. If you have a disability or special need that requires accommodation, please contact us at humanresources@cda.org.

​​CDA and its related companies have adopted a mandatory vaccine policy to be physically present in any organization office or attend any organization or job related meeting or event in person. Upon hire, candidates will be required to submit proof of vaccination or request an exemption from the policy due to a qualified medical condition or sincerely held religious belief.

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Job Tags

Holiday work, Full time, Temporary work, Local area, Remote job,

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