Job Description

Position Description Summary   

Recreation and Aquatics Attendants are responsible for the safe and successful operation of the pool deck and aquatics facilities.

Role & Responsibilities  

• Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Provide immediate attention to all Members and guests upon arrival/check-in
• Assist all Members with any requests 
• Refer to each Member by name at least three times during their stay 
• Enforce all Club rules and policies in and around the aquatics area 
• Respond to any emergency situations accordingly 
• Facilitate recreation activities, creating a fun and engaging experience
• Assist in creation and revision of recreation activities, providing feedback on which activities are the most successful/have the best Member engagement
• Adhere to all health and sanitation codes and guidelines at all times 
• Be knowledgeable about Club events, promotions, and general activities
• Maintain the cleanliness of the aquatics area, adhering to all Club standards 
• Promote a fun and relaxing atmosphere, responding to all requests in a timely and professional manner 
• Project an upbeat and positive attitude with a good work ethic at all times 
• Advise management of any complaints as soon as they occur 
• Complete all opening, side, & closing duties, as instructed 
• Consistently adhere to state and local laws
• Be detail-oriented and able to prioritize in a fast-paced environment
• Solve problems, work as a team, be a leader, and inspire happiness
• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations 

Qualifications & Education Requirements   

• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
• Ability to communicate effectively and professionally
• Willingness to learn and accept instruction
• Be dependable, prompt, and team-oriented 
• Must possess a positive attitude and good work ethic
• Country or Private Club experience preferred

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