Job Description

Job Title: Remote Guest Services Agent - Entry Level

Location: Remote (Work from Home)

Company: Elevation Consulting Group

About Us: Elevation Consulting Group is a premier travel agency dedicated to providing exceptional travel experiences tailored to our clients' needs. Our team of travel experts offers personalized service, expert advice, and unparalleled support, helping clients explore the world with confidence and ease.

Key Responsibilities:

Data Entry:

• Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases.

• Regularly update and verify data to ensure accuracy and completeness.

• Generate and manage reports related to bookings, customer interactions, and travel statistics.

Travel Booking:

• Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.

• Provide expert advice on destinations, travel packages, and travel-related services.

• Manage and update booking information, ensuring accuracy and alignment with client preferences.

• Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience.

Customer Service:

• Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.

• Assist clients with changes, cancellations, and modifications to their travel plans.

• Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.

Scheduling Duties:

• Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.

• Maintain organized schedules and ensure timely execution of travel plans and related tasks.

• Prepare and manage itineraries, confirmations, and travel documents.

Qualifications:

• Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in using travel booking systems, CRM software, and other relevant tools.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a high level of accuracy in handling bookings and scheduling.
• Ability to work independently in a remote environment, demonstrating self-motivation and accountability.
• Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.

What We Offer:

• Competitive Salary: Attractive base salary with performance-based incentives.
• Flexible Work Hours: Set your own schedule within a framework that supports work-life balance.
• Remote Work: Enjoy the convenience and flexibility of working from home.
• Professional Development: Opportunities for ongoing training and career growth within the travel industry.
• Travel Discounts: Exclusive discounts and perks on travel bookings for you and your immediate family.
• Health and Wellness: Comprehensive health insurance plans, including dental and vision coverage.
• Retirement Plan: 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Generous paid time off, including vacation days and sick leave.
• Employee Assistance Program: Access to resources and support for personal and professional development.
• Tech and Equipment Stipend: Reimbursement for home office setup and internet expenses.
• Team Building: Virtual team events and activities to foster a supportive and collaborative work environment.

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