Job Description

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control, finding work they love, and growing their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our HWS Team is a global group of professionals that support Upwork’s business. Our team members are located all over the world.

As a Senior Content Designer at Upwork, you’ll create clear, consistent, and compelling content that plays a pivotal role in the user experience across our platform.

We’re looking for someone who knows how to design UX content for a SaaS product. You’ll think in terms of flows and interactions. You’ll understand how language works as a system, embodies our brand, and flexes to meet people where they are.

Work/Project Scope:

• Write clear, user-friendly product copy that simplifies complex ideas and flows.
• Identify information architecture issues and recommend IA improvements.
• Manage a content backlog, prioritize tasks, and meet deadlines.
• Contribute to standards that govern for consistency and provide enablement to cross-functional partners.
• Collaborate proactively with designers, product managers, engineers, and other cross-functional partners.
• Support teams to launch new ideas and make sure new features fit into existing product flows, including but not limited to AI-powered features and capabilities.
• Advocate for content design in product development.
• Apply UX research and data to your content decisions.
• Present your work for feedback and revise it based on input.

Must Haves (Required Skills): 

• Experience with driving UX writing, IA, and content strategy decisions . Preferably you’ve worked on SaaS products or applications.
• Expert grasp of written language , with an eye for detail and fluency in style and grammar.
• A knack for turning complex inputs into simple, intuitive outputs .
• You can demonstrate strategic thinking , and an ability to shift between small details and the big picture. You have examples of visual, systems-level thinking, such as your own concept diagrams, journey maps, sketches, flows, matrices, or whatever shape an idea takes.
• Ability to apply, seek, or contribute UX research and data in content design decisions, including to challenge your own assumptions and recognize when to change approach or opinion.
• Understanding of business goals and metrics , and how to create UX content that meets both customer and business needs.
• Ability to work well with cross-functional teams . You’re a collaborative leader who can build relationships, promote content design, enable others, and preferably lead workshops.
• Strong communication skills and the ability to explain and defend your work.
• You handle challenges and changes with resilience and a growth mindset, demonstrating openness to feedback and willingness to improve.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.

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