Job Description

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

We are actively hiring for an experienced Sales Counselor to join our team. As a Sales Counselor, your duties and responsibilities are to find prospective residents for a senior living facility and furnish them with marketing information about the residence. After contacting potential residents and providing them with initial information, you help them make appointments to visit the retirement community and conduct tours of the different facilities that the community offers. After the tours, you make follow up calls to gauge their interest in becoming a resident. You may also communicate with caregivers or family members to inform them about the options for their loved ones and answer any questions they have.

What You'll Do

Relationship Development And Prospecting

• Establishing and maintaining client relationship.
• Discovery of the prospect's needs and desires.
• Identifying and communicating effective solutions to these needs and desires with the community's products and services through closing and post-sales activities.
• Presents a warm and welcoming presence to guests, visitors, residents, families, and staff.

Support And Follow Up

• Supports the efforts of the sales team to meet or exceed sales and move-in goals and defined for the community by the RDSM/RDO.
• Conducts sales activities as requested by the Sales Director. These activities may include telephone follow up to the lead base, tours, home visits and sales calls.
• Completes and maintains the Five Star CRM (lead data base) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs.

What You'll Bring

Experience & Education

• High School diploma or general education degree (GED) with some college preferred.
• Experience working with seniors preferred.
• Ability to speak and write effectively to present information.
• Proven success working with software and technology, including, but not limited to, Microsoft Office Product Suite and contact management software applications.
• Maintain a flexible schedule to accommodate the needs and schedules of prospects. This may require evening and weekend availability.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented - You're forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence - You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change - You're a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what's next, you're always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star's employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

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