Job Description

Position: Service Delivery Lead, West Coast

Location: Must be based in the Bay Area (on-site)

Package: Up to $250k base + bonus, perks

Are you ready to take a hands-on approach to transform challenging projects for a portfolio of $2B+ clients ? We’re looking for a dynamic leader to drive successful initiatives and foster strong relationships with clients . Your expertise will stabilize projects and uncover upsell opportunities , ensuring our clients receive the best solutions. This role requires living in the Bay Area and visiting customers on a weekly basis . If you’re passionate about making an impact, we want to hear from you!

THE CLIENT:

Join a dynamic, fast-growing, and fully remote technology services company that empowers over 4,000 professionals across 130 countries. They specialize in innovative cloud solutions, helping organizations optimize their cloud capabilities while reducing costs. Their unique outcome-based pricing model ensures that your success is directly linked to their performance, offering cloud cost management, automation and integration tools, and FinOps-certified solutions to enhance efficiency and ensure cost-effective cloud operations.

THE ROLE:

The standalone Service Deliver Lead/Program Director position is designed for a passionate and engaged storyteller with a well-rounded understanding of business technology and software. This role reports directly to the CEO and Founder.

You have been leading projects or programs in the tech space (focusing on cloud infrastructure, software development, or similar areas) in a consulting or professional services scenario. You are either already growing those accounts or excited to start doing so. Here, you will build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap.

RESPONSIBILITIES:

• Drive revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business.
• Develop and execute account strategies and growth plans in alignment with company objectives while working with internal teams.
• Build strong, long-lasting relationships with key clients and stakeholders.
• Learn and understand clients’ business goals, priorities, and challenges, and drive tailored solutions to address customer needs.
• Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
• Enable, mentor, and coach your account teams to achieve client success.

QUALIFICATIONS:

• 7-12 years of experience in a consulting or client services lead role related to cloud, software development, or technology services. Experience working with Fortune 500/enterprise clients, leading teams on multi-phase projects.
• Proven experience in developing customer-stakeholder relationships.
• Experience in solution management, planning, and account growth.
• Proven ability to operate in a standalone role that requires a hands-on approach; actively engage in project delivery, collaborate closely with clients, and develop and implement effective solutions.
• Demonstrated professional and executive presence—comfortable leading challenging conversations and building relationships with executive-level stakeholders.
• A well-rounded understanding of the business technology landscape and the ability to discuss a wide range of corporate technology initiatives with prospective clients.
• Creativity and experience in developing solutions that make sense internally and for the customer.
• Demonstrated success in growing a portfolio by shaping and selling complex, multi-phase technology projects to enterprise clients with $2B+ in annual revenue.
• Led or supported revenue generation activities with a successful track record of portfolio growth.
• A pre-sales or sales engineering role would be advantageous.
• An earlier background in software engineering roles would be ideal.
• Fluency in English and eligibility to work in the USA are required.
• Regular travel to meet clients in the Bay Area is a must.

About Optima Search | America:

Optima Search the International Executive Search. We support world-class brands and early-stage IPOs across America and Europe. Optima emerged on the back of working in both; the recruitment industry and leading internal in-house HR teams. The unique combination offers a competitive advantage in servicing our clients. We’re working with quality-driven Clients and recruit Sales, Marketing, Professional Services, and Executive Hiring Pros |

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