Job Description

Job Title: Roofing Service Crew Dispatcher/Scheduler

Location: Sterling VA

Job Type: Full-Time

Company: NV Roofing

About Us:

NV Roofing is a leading roofing service provider dedicated to delivering high-quality roofing and exterior building envelope solutions to our clients. We pride ourselves on our commitment to excellence, safety, and customer satisfaction. We are currently seeking a detail-oriented and efficient Service Crew Dispatcher to join our team and ensure the seamless coordination of our service operations.

Job Summary:

The Service Crew Dispatcher is responsible for the efficient scheduling, coordination, and dispatching of roofing crews to various job sites. This role requires excellent organizational skills, strong communication abilities, and the capability to manage multiple tasks simultaneously. The ideal candidate will ensure timely and accurate dispatching to meet customer service expectations and project deadlines.

Key Responsibilities:

• Schedule and dispatch crews to appropriate locations according to customer requests, specifications, or needs.
• Monitor and track the progress of ongoing projects to ensure timely completion.
• Coordinate with project managers, field supervisors, and clients to gather job details and requirements.
• Maintain up-to-date records of crew assignments, job progress, and completed work.
• Resolve any scheduling conflicts or issues that arise during the workday.
• Communicate effectively with crews regarding job details, changes, and any other pertinent information.
• Ensure that all dispatching activities comply with company policies and safety regulations.
• Assist in the preparation of daily work schedules and job orders.
• Provide excellent customer service by addressing client inquiries and concerns promptly.
• Utilize dispatching software and tools to optimize crew assignments and routes.
• Create a positive customer experience.
• Maintain the daily schedule for all service technicians and dispatch technicians as service calls are completed.
• Prioritize calls using NV Roofing’s caller priority according to the Greatest Customer and Operational need.
• Monitor appointment schedule as it evolves throughout the day.
• Contact customers if there is a delay in their scheduled time.
• Act as a backup for taking inbound customer calls as needed.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent; additional education or certification in logistics, business administration, or a related field is a plus.
• Proven experience as a dispatcher, preferably in the building services, construction or roofing industry.
• Excellent organizational and multitasking skills.
• Exceptional communication and interpersonal abilities.
• Proficient in using dispatching software and other computer applications.
• Ability to remain calm and composed under pressure.
• Detail-oriented with a strong focus on accuracy.
• Problem-solving skills and the ability to make quick decisions.

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Occasionally required to visit job sites, which may involve walking and standing for extended periods.

Working Conditions:

Office environment with occasional visits to job sites.

Standard business hours with occasional overtime based on project needs.

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