Job Title: Service Manager – Electrical Services (Residential)
Job Location: Clayton, NC
Position Overview:
We are seeking an experienced and results-driven Service Manager to oversee and
optimize the operations of our electrical services team. The ideal candidate will have a
proven track record in managing field and office employees, analyzing performance
metrics, and driving success in a residential electrical services environment. This role
requires exceptional leadership, training, and sales skills to ensure both customer
satisfaction and operational efficiency.
Key Responsibilities:
• Team Leadership: Manage and train field technicians, CSR (Customer Service
Representatives), and office staff to achieve performance objectives and maintain
high service standards.
• Performance Analysis: Regularly review and analyze key performance indicators
(KPIs) and other data to identify areas for improvement and implement necessary
adjustments.
• Sales and Training: Leverage strong sales acumen to enhance revenue
opportunities, while training team members to effectively communicate and
promote services.
• Operations Management: Supervise and align dispatching and CSR activities with
company objectives, ensuring seamless coordination and adherence to standard
expectations.
• Employee Development: Foster a positive team culture through coaching,
mentoring, and addressing performance gaps proactively.
Qualifications:
• Prior management experience in the residential electrical services industry.
• Strong ability to train and manage both field and office employees to achieve
desired results.
• Proficiency in analyzing data and KPIs, with a strategic approach to driving
improvements.
• Demonstrated sales skills with the ability to train others in sales techniques.
• Experience in overseeing dispatching and CSR operations, aligning with company
goals.
What We Offer:
• Competitive salary range.
• Opportunities for professional growth and advancement.
• A dynamic and collaborative work environment.
If you have the skills, experience, and passion to lead a high-performing team and
drive results, we encourage you to apply
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